Marketing Smarter in 2025: Turning NPS & CSAT into Brand Amplifiers

Looking for ways to improve your marketing results with less resources? Then this presentation is for you. Get a step-by-step process for turning customer feedback into your most powerful marketing tool. In this hands-on workshop, William Gardner, Marketing and Sales Lead at BioInnovatise, will guide you through optimizing NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) to create a legion of brand evangelists.

What You’ll Learn:

• Practical strategies to identify and empower promoters while minimizing detractors.
• A proven process to use NPS and CSAT data for effortless lead generation and brand amplification.
• Step-by-step guidance on building an automated NPS workflow to reduce marketing pressure.

Learn how to make your customers your greatest advocates, cut down on traditional lead generation stress, and elevate your brand with an underutilized strategy designed for today’s market. Don’t miss this opportunity to market smarter, not harder, in 2025.

Host or Publisher Moni Oloyede, Founder of MO MarTech