Managing Conflict with Colleagues and Patrons

How can library staff effectively deal with stressed out, disgruntled, or inappropriate patrons? And what happens when conflict occurs between staff members or colleagues? This course will teach you foundational strategies for engaging with conflict at work, both internally with colleagues and externally with patrons. You will learn tenets of cultural humility regarding language, as well as de-escalation techniques and how to assess your own communication and conflict styles in order to bring self-awareness into all situations.

See the full course description and program.

Group Rates

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below.

Request a group discount!

On-Demand Access

All live guest speaker sessions are recorded and available on demand for six months following the initial broadcast as a part of your purchase.

Support

For support with online courses, contact us at [email protected]

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