Lunch & Learn – PTSD in Professional & Business Services

Professionals working in legal, financial, HR and other business services often support people through challenging and sometimes traumatic situations. But how can businesses protect their own employees while providing appropriate support to clients?

This session will explore the impact of PTSD and secondary trauma within professional services, including the challenges of managing sensitive conversations, supporting vulnerable customers and recognising when employees may be struggling.

We will look at practical approaches to trauma-informed communication, employee wellbeing and managing workplace responsibilities with greater confidence.

What you will learn:

• How PTSD and secondary trauma can affect professionals
• Recognising signs of trauma and stress within teams
• Communicating effectively with vulnerable clients and customers
• Responding appropriately to employee disclosures
• Practical ways to reduce risk and support staff wellbeing

Who should attend:

Solicitors, accountants, HR professionals, financial services providers, debt collection businesses and anyone working directly with clients in challenging circumstances.

If this session sounds of interest to you, simply register your place below, bring along your lunch and join us. We look forward to seeing you there!