Lunch & Learn: How to Have Difficult Conversations

Course overview
Many workplace issues can be resolved quickly and informally if you discuss them with your employer.
Conversations and relationships are the backbone of all organizations, yet all teams experience some form of conflict. Therefore, the ability to get on with colleagues and have difficult conversations productively is vital. With this in mind, CRF members gathered for a two-day event to discuss ways to master difficult conversations and disarm conflict in the workplace.
We will review:

1. Difficult Conversations: Research and Key Concepts,
2. Preparing for Difficult Conversations, and
3. Conducting Difficult Conversations

Registration required to validate attendance and receive course materials (if applicable). Please plan for possible technical difficulties and arrive 10 minutes early to the following Zoom session: https://cityofdetroit.zoom.us/j/87244883793

Host or Publisher City of Detroit - Office of Talent Development and Performance Management, Human Resources