Cross-Cultural Communication

This course will discuss skills and techniques that will enable individuals to increase the effectiveness of their interactions with all colleagues. Participants will become aware of their personal communication style, their own cultural influences and explore the communication styles and cultural mentalities of their diverse counterparts.
Upon completion of this course, the learner will be able to:
- Define culture and explain how it influences communication and interaction
- Identify cultural differences between their home cultures and people from cultures they work with
- Understand what the cultural differences mean in terms of interaction behaviors and be capable of creating a behavioral plan for how to bridge the gaps
- Analyze a situation from more than one cultural point of view
- Enact behaviors that support constructive and successful interactions with people from other cultures
A few days prior to the course you will receive an email from ASE. The email will contain the Zoom Link to the course, course materials, as well as a Pre-test and any further instructions required. Please follow all instructions.

Host or Publisher City of Detroit - Office of Talent Development and Performance Management, Human Resources