LUNCH & LEARN: From Dysfunction to High Performance: Repairing Teams Under Pressure

Understand the patterns behind team dysfunction and learn practical strategies to repair conflict and improve team effectiveness.
In this session, participants will learn:
* How team dysfunction develops over time and why it often becomes visible only when performance or relationships are already impacted
*How to recognise the symptoms of long‑term dysfunction and the triggers that cause issues to surface
*The different types of team dysfunction and how they show up in day‑to‑day behaviour
* How conflict escalates in teams, including what occurs covertly and overtly at different stages
* The difference between functional conflict that supports better outcomes and dysfunctional conflict that damages trust and performance
* How to respond effectively at different stages of escalation, including when external support is most effective
WHAT WILL YOU TAKE AWAY:
* A practical diagnostic framework for making sense of team dysfunction
* Increased confidence identifying early warning signs before conflict escalates
* Clear strategies to support team repair, cohesion and performance
* Tools to address conflict constructively rather than avoiding or escalating it
* A decision guide for choosing the right intervention at the right time, including when to consider mediation, behavioural charters, accelerated team building (Lumina Spark), or conflict coaching
* A shared language that supports healthier conversations about behaviour, accountability and expectations
WHO IS THIS WORKSHOP FOR:
* People leaders and managers responsible for team performance
* HR and People & Culture practitioners supporting teams through conflict or change
* Leaders navigating ongoing tension, disengagement or recurring team issues
* Practitioners working in complex, high‑pressure or changing environments
* Anyone seeking a clearer, more confident approach to addressing team dysfunction