Loyalty and Customer Experience: Two Sides of the Same Coin

A seamless customer experience doesn’t just delight—it creates loyalty. Investing in CX means building the emotional connections that transform satisfied customers into loyal ones, driving growth and long-term brand trust.

Join our speakers as they explore the powerful connection between customer experience and loyalty—how delivering meaningful experiences not only drives repeat business but also turns customers into lifelong brand advocates.

Discover fresh insights from the 15th edition of The Bond Loyalty Report™, featuring 15 years of predictive loyalty data, third-party wallet insights, and Gen-AI prescriptions. Sean will share new frameworks and actionable recommendations to help brands strengthen loyalty and elevate customer experience.

With deep expertise in Canada’s leading travel rewards programs, Ian will showcase how CIBC Aventura is harmonizing loyalty and customer experience—unlocking more value for members and driving long-term engagement.

More industry leaders will be joining the lineup shortly.

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$25 USD because amazing experiences shouldn't come with a premium price tag.

2 for 1 BONUS: Double the insights, one registration fee: bring a colleague at no cost.

Capacity is limited. Register today.

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We are passionately dedicated to providing exceptional education to the Toronto network and love hearing from you. Let us know if there are subjects you'd be interested in us covering in future sessions.

The CXPA Toronto Team

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Thank you to our Global Gold Sponsor and the rest of CXPA's .

A special thank you to our local sponsors Qualtrics and Bond Brand Loyalty

Host or Publisher CXPA Toronto Network