Live Seminar: Customer Complaint Handling
Schedule
Wed Sep 25 2024 at 09:00 am to 05:00 pm
UTC+08:00Location
Business Maker Academy, Inc. | Pasig, MM
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Course Description
Irate Customers come to us because their needs are not met. They provide us an opportunity to assess and improve our service and customer relationship. This workshop prepares you to gracefully deal with difficult or irate customers and handle difficult situations. It provides guidelines and practice scenarios for common customer complaints. Moreover, it helps you create a system for emergencies as well as spiels for your most common customer concerns. Learn to turn customer complaints into customer relationship-building opportunities.
What you'll learn
- To understand customer conflict resolution
- To identify problematic customer touch-points and find solutions
- To hone our interpersonal skills for better customer relations
- To learn effective spiels and words to pacify customers
Course Highlights
1. Your Role as a Customer Service Provider
2. Understanding Conflicts
3. Customer Needs & Issues
4. Identifying & Assessing Customer Touch-points
5. Types of Difficult Customers
6. Categories for Difficult Situations
7. Conflict Resolution Approaches
8. Five-Step System for Customer Complaints
9. Building Trust and Maintaining the Relationship
10. Listening Skills and Techniques
11. Effective Spiels for Pacifying Clients
12. Turning Customer Complaints into Sales
Webinar Rate
Php2250 +12%VAT = Php2520
Seminar Rate
Php4250 +12%VAT = Php4760
Full details & Registration:
https://businessmaker-academy.com/webinar-customer-complaint-handling-training/
For more inquiries, you may contact us at:
Landline: (632) 7957-7937, 7577-9211, 8687-4645
Mobile/Viber: (0917) 6372471, (0912) 2231826, (0917) 1357279
Email: [email protected]
www.businessmaker-academy.com
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Where is it happening?
Business Maker Academy, Inc., 1503-A West Tower, PSE Bldg., Exchange Road, Ortigas Center,Pasig, PhilippinesEvent Location & Nearby Stays:
