Leadership and Management Skills - Change Management & Managing Conflict

Join us as we discuss change management, coaching and managing conflict. During the course, we will cover:

• Change Management: Awareness of the change curve – helping managers understand the way change affects behaviours and their role in supporting their teams
• Emotional Intelligence - an introduction; Daniel Goleman's model, Knowing when to modify and manage one's own emotions and those of others
• Coaching Skills: Defining and understanding coaching, GROW model of coaching, Skills for delivering challenging coaching, Feedback models, A practise session on giving coaching feedback
• Managing Conflict and Difficult Conversations: Recognising workplace conflict, Responding to workplace conflict, Resolving workplace conflict, Includes models around needs and focused on emotional, physical and environmental triggers.

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Host or Publisher The HR Dept Leeds South and Bradford