KPMG Event 2025: Humanity and Technology in Customer Experience Excellence

Step into the new year with the KPMG CEE Insights Event 2025, where we present the findings from our latest Customer Experience Excellence Report.

This report distils key trends and outcomes from 2024, providing actionable insights to guide customer engagement strategies in 2025. Titled "Fusing Humanity and Technology to Deliver Improved Customer Experience," it analyses data from over 2,970 brands globally, including detailed reviews of more than 100 Australian brands.

Learn how advancements in AI and digital technologies, when combined with human-centric approaches, are setting new benchmarks for service delivery.

Following the presentation, we will host a panel discussion to explore how these insights can be applied within public services, examining practical applications and strategic implications.

Register today to hear our findings and build a community of practice among professionals in service design, innovation, and customer experience.

Spaces are limited so don’t miss out!

There is a waitlist for those that do not register in time.

Host or Publisher KPMG Australia, Canberra