ITIL v4 Foundations Workshop

This is a virtual 3-day ITIL v4 Workshop

Course outline:

ITIL v4 Workshop Outline 

Day 1: Introduction and Core Concepts 

Overview of ITIL v4 

Introduction to ITIL framework and its evolution 

Key differences between ITIL v3 and ITIL v4 

ITIL Key Concepts 

Service management: value, outcomes, costs, risks 

Four dimensions of service management (Organizations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes) 

The ITIL Service Value System (SVS) 

Components and benefits of the SVS 

Guiding principles of ITIL 

Day 2: ITIL Practices and Service Value Chain 

The Service Value Chain 

Activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support 

ITIL Management Practices Overview 

General management practices (e.g., continual improvement) 

Service management practices (e.g., incident and problem management) 

Technical management practices (e.g., deployment management) 

Deep Dive: Selected ITIL Practices 

Incident management: handling service interruptions 

Change enablement: managing changes in the service lifecycle 

Problem management: identifying and resolving underlying issues 

Day 3: Implementation and Exam Preparation 

Integration of ITIL Practices 

Applying ITIL principles to real-world scenarios 

Adopting and adapting ITIL to specific organizational needs 

Continuous Improvement with ITIL 

Tools and techniques for continual service improvement 

The Continual Improvement Model 

ITIL v4 Foundation Exam Preparation 

Key concepts review and practice questions 

Exam tips and strategies 

Q&A and Wrap-Up 

Addressing participant queries 

Next steps and additional resources 

Host or Publisher Anna Kepshire, KEP Training