ISO/IEC 20000 IT Service Management – 3 Day Session in Wollongong

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

About the Course:

Duration: 3 Days
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 24 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, snacks and beverages will be provided during the session

Course Overview:
In this course, you will understand the context and nature of cybersecurity risks and how to
manage these risks using the NIST Cybersecurity Framework together with COBIT 5.
ISO/IEC 27000 is also covered in this course. So if you are already using that standard or
interested in applying it as an overall IT Security Management System, this course will be
relevant as well.
The course explores various techniques related to automation and deployment, discusses their implementation, and includes a number of hands-on exercises to help you experience DevOps and Continuous Integration first-hand. You will have your own (or can optionally share) pre-configured server hosting a number of familiar tools. By the end of the course, you will learn how to leverage various issue tracking, source control, database, and automation tools to build a robust and flexible DevOps/Continuous Delivery workflow.

Learning Objectives:
Product Owners

Why Choose This Course

This course equips IT professionals and service managers with the foundational knowledge to implement ISO/IEC 20000 effectively. It combines theoretical concepts with practical exercises to prepare participants for certification, enhance IT service management capabilities, and improve cybersecurity risk handling.

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Why People Should Opt for In-House Training

Opting for in-house training ensures the course is customized to your organization's IT environment, processes, and team requirements. It allows teams to apply concepts directly to real-world scenarios, encourages collaboration, and minimizes downtime by keeping the workforce engaged on-site.

Contact us today to schedule a customized in-house, face-to-face session:

Info: ● Registration
● Introduction
● Overview of ISO/IEC 20000
● Break
● Overall Management Requirements
● Lunch
● Group Assignment 1
● Service Delivery Processes
● Break
● Service Delivery Processes
● Multiple-Choice Sample Paper 1
● Review Paper 1
● Close
● Homework - Multiple-Choice Sample Paper 2

Info: ● Review Paper 2
● Relationship Processes
● Break
● Resolution Processes
● Control Processes – Configuration Management
● Lunch
● Control Processes – Change Management
● Release Process
● Break
● Planning and implementation
● Close
● Homework - Multiple-Choice Sample Paper 2

Info: ● Review Paper 2
● Scoping and Eligibility: Group Assignment 2
● Break
● Mock Examination (Written)
● Lunch
● Mock Examination Review
● Course Summary and Evaluation
● Break
● Examination
● Close

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