Internal Customer Service Mastery – 1 Day Workshop in Ottawa

Group Discounts:

• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants

About This Course

Duration: 1 Full Day (8 Hours)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, Snacks, and beverages will be provided during the session

Course Overview

This workshop is designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

Learning Objectives

In this course you will:

• Listen, ask questions, and interpret nonverbal messages more effectively.
• Set and manage expectations of colleagues and team members.
• Communicate assertively.
• Adapt their communication style and manage their behavior for more productive work relationships.
• Map out workflow between colleagues.
• Analyze current workflow and identify how to improve efficiency.

Target Audience:

Support team members and back office support teams

Why Choose This Course?

This program is ideal if you want to strengthen internal collaboration and create smoother workflows within your organization. By improving communication, adapting to different behavioral styles, and managing expectations effectively, you can reduce misunderstandings and increase productivity. Whether you work in support, operations, or back-office functions, this course equips you with practical tools to build stronger internal relationships and enhance overall team performance.

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Can this Internal Customer Service training be customized for our organization?

Yes, we offer customized in-house Internal Customer Service programs tailored to your internal processes, team structures, and collaboration challenges. The training can incorporate real workflow scenarios, cross-departmental issues, and company-specific communication practices to ensure practical relevance and measurable improvement in teamwork and efficiency. Delivery format and focus areas can be aligned with your organizational goals.

📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]

Info: ● Importance of clear communication - How well do you communicate?
● The 5 Basic Principles of communication.
● Focus on Behavior not personality.
● Be Specific.
● Use the power of questions.
● Listen Actively.
● Communicate Assertively.

Info: ● Importance of working as a team.
● Internal customers are customers too.
● Managing Internal customers expectations.
● Understanding Internal customers' behavioral styles.
● The 4 Major behavioral styles and flexing your style.
● Mapping your internal network.
● Giving the message of 'I Care' when passing work.

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