Halftime: Keep Customers with a Retention Playbook & Support Systems

• HAYVN Members: Free with code on members portal. For help accessing members portal please email [email protected]
• Non-Member: $20

Most businesses work hard to attract new customers — but few have a plan to keep them. This event teaches founders, consultants, and small business owners how to build the systems, touchpoints, and mindset that turn one-time buyers into loyal advocates.

Guests will walk away with practical frameworks, templates, and processes they can immediately apply to strengthen customer retention, improve referrals, and create more predictable revenue.

By applying proven Customer Success principles—adapted from the tech world to work for any business—attendees will learn how to scale sustainably, reduce churn, and deliver an experience that drives loyalty and growth.

KEY TAKEAWAYS

• Map your client journey from onboarding to advocacy and identify where customers are falling off.
• Build repeatable systems for retention, rebooking, and referrals—without adding more work.
• Discover the metrics that matter most for small businesses (retention, churn, LTV) and how to measure them.
• Get plug-and-play templates to systematize check-ins, offboarding, and feedback collection.
• Walk away with a personalized retention playbook you can implement immediately.

ABOUT OUR SPEAKER:

Alana D’Angelica is the founder of Alana D’Angelica Consulting, where she helps startups, small businesses, and nonprofits build scalable customer operations that drive retention and growth. With over 15 years of experience leading global Customer Success and Operations teams in the tech industry, Alana specializes in turning customer chaos into clarity - designing retention playbooks, scalable processes, and systems that keep customers for life.

www.alanadangelica.com

Questions? Contact [email protected]

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