Goodbye to the War Room: Rethinking Major Incident Response

A half-day roundtable on AI-driven observability, with a hands-on immersive incident experience, alongside peers facing the same challenges.
About this Event

You know the drill. A major incident is declared, the bridge opens, and a dozen people are dialled in. Nobody can see the whole picture, so the team works by elimination while the clock runs and the business bleeds. Hours later someone finds it, and only one or two of the crowd were ever needed to make the fix. Everyone else watched. Your customers felt every minute. 

We treat this as simply how ITIL major incident management works. It is not. The war room is a symptom, not a process, and it is fixable. 

Observability, powered by AI, attacks the part that actually costs you: the finding, not the fixing. It correlates signals across your estate, surfaces the probable cause the moment something moves, and routes the incident straight to the person who owns it, with the evidence attached. Mean time to identify drops sharply, and you move to resolution, often before customers feel a thing. 

Join VCG and Splunk for a half-day of roundtable discussion and a session in our observability immersive experience centre, where you will see the difference in practice on real scenarios rather than on a slide. The room is deliberately small and senior, so you can compare notes with peers solving the same problems and hear what has actually worked for them. No slides marathon, no product pitch. Real challenges, a hands-on look at what modern observability can do, and a room full of people who genuinely understand the problem. 

Who it is for 

• Heads of SRE, Platform and Infrastructure 

• Observability and Monitoring leads 

• Major Incident Managers and ITOps leaders 

• CTOs and Cloud Architects 

• Anyone who leads monitoring or observability and wants to compare notes with peers who do the same 

What you will take away 

• What incident response looks like without the bridge call 

• AI-assisted root cause seen working on real scenarios in our immersive experience centre, not on slides 

• A simple way to cost your own war rooms 

• Honest peer benchmarking on tool sprawl and alert noise 

Agenda

🕑: 12:30 PM
Arrival, lunch & networking
🕑: 01:15 PM
The war room as a symptom, and where the hours really go
🕑: 02:00 PM
Immersive experience centre: AI-assisted root cause
🕑: 03:00 PM
Roundtable: peers share what is working, and what is not
🕑: 04:00 PM
Open floor and peer benchmarking
🕑: 04:30 PM
Close & drinks