Future-Proofing F&B and Retail: Smarter Ops, Stronger Margins

Diamond Room, Keppel South Central 10 Hoe Chiang Road, #04-01 Singapore 089315 (Hosted by Dunn & Partners)

F&B and retail operators do not have a marketing problem. They have a stability and capacity problem.

Most businesses can get customers. The real challenge is keeping sales consistent without overwhelming the team, losing revenue to no-shows, or watching margins disappear through operational friction.

This session is designed for owners who want predictable growth that operations can actually support, combining protection, financial strength, scalable demand, and practical automation into one clear execution path.

What you will learn

• How to protect cashflow, operations, and business continuity before issues appear
• How to strengthen retained profits, resilience, and succession without a full finance team
• How full-funnel discovery supports scalable demand across Singapore and Southeast Asia
• How to connect demand generation with automation that drives repeat visits and reduces no-shows
• How to translate these insights into clear, practical next steps for the next 30 days

2:00 PM: Welcome and context
Emcee: Evan Hwong, WECOFA
Focus: Set the operating journey for the day and what attendees will walk away with.

2:05 PM: Risk, protection and business continuity
Speaker: Sarah Lim, Assistant Vice President, Dunn & Partners (Summit Planners Cluster)
Focus: Key risk areas that impact cashflow, operations, and long-term resilience, and what to tighten before issues hit.

2:20 PM: Growth, wealth and succession without a CFO
Speaker: John Lee, Executive Director of Sales, Dunn & Partners (Summit Planners Cluster)
Focus: Practical structures to protect retained profits, strengthen financial resilience, and plan succession without needing a full finance team.

2:35 PM: How Unified Tech, Payment & Financing will define the next decade of F&B
Speaker: Andrew Tay, Co-Founder & COO, Koomi OS
Focus: In a world where F&B margins are shrinking and operational complexity is rising, digital transformation alone is no longer enough. Explore how the next generation of F&B businesses can move beyond fragmented tools — by integrating operations, payments, CRM, and financial services into one connected ecosystem

2:50 PM: Predictable Sales for F&B & Retail - Without Wasted Advertising Spend
Speaker: Ken Ong, Managing Director, WECOFA & Smartflow AI
Focus: Connecting demand generation with CRM automation that converts enquiries into bookings and repeat visits through follow-ups, reminders, and re-engagement, reducing no-shows and stabilising daily sales without adding manpower.

3:20 PM: Open networking

Who should attend

• F&B owners, café operators, and restaurant groups
• Retail founders and multi-outlet operators
• SME decision makers across operations, marketing, or finance
• Teams planning to stabilise growth, improve productivity, or scale sustainably

What you will walk away with

• A clearer plan to stabilise sales and increase repeat demand
• Practical steps to protect margins and strengthen cashflow
• Simple automation approaches that reduce manual work and no-shows
• A realistic 30-day execution path for your next stage of growth

Dunn & Partners
Dunn & Partners is a branch under the Summit Planners cluster, representing Manulife Financial Advisers Pte. Ltd. The team supports SME founders with protection planning, retained profit strategies, and long-term succession structures that strengthen business resilience and continuity.

Koomi OS Pte Ltd
Koomi OS is a Singapore-based F&B technology company that unifies POS, payments, ordering, CRM, loyalty, and business data into one connected operating system. It helps cafés, restaurants, and multi-outlet operators streamline operations, gain clearer insights, and grow with digital payment and financing solutions.

WECOFA Pte Ltd
WECOFA helps F&B and retail operators grow with systems that translate demand into predictable cashflow. The team focuses on practical execution, peak smoothing, and scalable workflows.

SmartFlow AI
SmartFlow AI is an automation and CRM platform that helps businesses convert enquiries into bookings and repeat visits through follow ups, reminders, and customer re engagement workflows.

Know what’s Happening Next — before everyone else does.

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Host or Publisher 陈泰成老师 | Master Steven Tan