Front of House Excellence: Managing People, Pressures & Priorities

This training event will provide essential and practical guidance for front-of-house staff, administrators, and other admin-based support within the educational sector.

The training is designed for front-of-house and support staff in schools such as receptionists, administrators, attendance, pastoral support, exams support and office managers.

This training day will include these sessions:

1 - Understanding your Role in the Bigger Picture

Front-of-house staff are the first point of contact for students, parents, visitors and external partners. They directly influence school culture and the overall experience of every stakeholder. This session helps attendees see how their daily actions support school stakeholder experience, improvement priorities and compliance.

2 - Stakeholder Engagement: Communicating with Confidence

Staff interact with a wide range of stakeholders - students, parents, staff, governors, external agencies, contractors and local authorities. This session gives you strategies to build trust, management expectations and how to communicate clearly in busy or high pressure situations.

3 - Having Difficult Conversations Professionally and Calmly

The front of house team often manages challenging situations, they come into contact with frustrated parents, anxious students and get urgent requests from staff. This practical session introduces structured communication models, boundary setting and emotional resilience strategies.

4 - Managing your Competing Priorities with Effective Time Management.

School front-of house roles involve contact interruptions, urgent deadlines and reactive multiple tasks. This session focuses on prioritising and managing multiple demands, diary and inbox management, effective workflows and using systems to stay organised.

This event will be held at &Meetings, 83 Victoria Street, London, SW10 0HW

Registration will start at 9.30am for a 10am start with the event finishing at 3.30pm

Lunch, snacks and drinks will be provided. Helpful handouts will be given out and follow up information sent.