Fix the Friction: Small Changes That Make Your Business Easier to Run

Uncover hidden friction, simplify your processes, and create a smoother experience for everyone you serve.
About this Event

You work hard to serve your customers, clients, members, or community. But chances are there are a handful of small frustrations that keep getting in the way.

The same questions get asked over and over. Simple tasks take longer than they should. Customers get stuck. Your team creates workarounds just to get things done.

In this interactive workshop, you’ll learn how to spot those friction points and make small changes that have a big impact.

You’ll leave with a simple way to evaluate your own organization and at least one improvement you can put into action right away.

You’ll learn how to:

• Recognize the hidden friction that’s costing you time, energy, and opportunities.
• See your organization through the eyes of your customers, clients, volunteers, or team.
• Identify simple improvements that make everyday work smoother and more enjoyable.
• Create practical systems that reduce repetitive work and free up your time.
• Walk away with a clear action plan for one change you can make this week.

*Bring your own lunch. Light refreshments provided.

*Event open to everyone

Presenter Info:

Justin Bond

ETI Performance

Justin Bond is an entrepreneur, instructional designer, and business leader who spends every day helping organizations work smarter. As the owner of ETI Performance Improvement, Matchstick Learning, and Rivet Supply Co., Justin has built and grown businesses across consulting, learning and development, technology, and eCommerce. His passion is finding practical ways to reduce friction, simplify processes, and create systems that help businesses and nonprofits spend less time fighting everyday challenges and more time focused on serving their customers and communities. Through ETI, Justin combines decades of experience in business development, technology, and performance improvement to deliver engaging, hands on sessions that leave participants with ideas they can put to work immediately.

Sponsor Info:

Want to sponsor this event or others like it? Contact us: [email protected]

*By registering for this event, you're consenting to receive future communication from either Nexus and our Resource Social Presenter(s).

Agenda

🕑: 12:00 PM - 12:15 PM
Network with other attendees
🕑: 12:15 PM - 01:00 PM
Lunch / Presentation / Q&A