Essential HR for CQC Regulated Providers
About this Event
Essential HR for CQC Regulated Providers
This full-day course gives Registered Managers, Nominated Individuals and health & social care leaders the practical HR knowledge they need to manage their teams safely, legally and confidently – and to evidence that to inspectors. Built around the CQC Single Assessment Framework, it connects everyday people-management decisions to the regulations and quality statements your service is judged against.
People management sits at the heart of safe, well-led care. Getting recruitment, supervision, performance, absence and record-keeping right is not just good employment practice – it is core regulatory evidence under Regulations 17, 18, 19 and 20. This programme builds the confidence to handle employee issues effectively, maintain compliance, support staff wellbeing and reduce organisational risk, all while protecting the quality of care people receive.
Relevant to every CQC service type. The HR responsibilities and regulations covered apply across the whole regulated sector – both clinical services (such as GP practices, dental, hospitals, clinics and independent healthcare) and adult social care (care homes, domiciliary care, supported living and beyond). Wherever you sit, your workforce governance obligations under CQC are the same, and this course is designed to be directly applicable to your setting.
🔍 Who Should Attend?
This course is designed for professionals across adult social care and healthcare sectors, including:
- Owners / Nominated Individuals
- Registered Managers
- Deputy Managers & Team Leaders
- HR Managers
- Quality & Compliance Officers
- Clinical Leads and Nurses
- Care Coordinators
- Operational and Governance Leads
- New or Aspiring Managers
- Anyone responsible for people working in your organisation
This event is delivered by the UK’s leading CQC training team - having delivered over 100+ courses to thousands of health and social care providers since 2021.
📚 Course Topics and Agenda:
✅ Understand the HR responsibilities of Registered Managers (RMs) and Nominated Individuals (NIs)
✅ Apply key employment law principles within care settings
✅ Manage sickness absence, attendance, conduct, capability and performance issues fairly and consistently
✅ Conduct effective supervisions, appraisals, inductions and probation reviews
✅ Manage grievances, complaints and workplace conflict appropriately
✅ Implement safer recruitment practices that meet regulatory requirements
✅ Maintain accurate HR documentation and evidence for inspections and audits
1. HR responsibilities under CQC regulation
The role of the Registered Manager and Nominated Individual, workforce governance and accountability, positive workplace culture, Duty of Candour and leadership responsibilities, and staffing oversight. (Regulations 17, 18, 19, 20.)
2. Employment law essentials for health & social care providers
Contracts and statutory rights, equality, diversity and inclusion, protected characteristics, discrimination and harassment, flexible working and family-friendly rights, and the Working Time Regulations. (Employment Rights Act 1996, Equality Act 2010, Working Time Regulations 1998, Health and Safety at Work etc. Act 1974.)
3. Managing sickness & attendance
Attendance management, return-to-work interviews, absence monitoring, long- versus short-term sickness, occupational health referrals, stress-related absence, and reasonable adjustments – helping reduce agency reliance and improve staffing consistency. (Regulations 17, 18.)
4. Managing performance, capability & disciplinary issues
Identifying concerns, informal and formal performance management, capability procedures, conduct versus capability, disciplinary investigations and hearings, record keeping, and managing professional standards. (Regulations 17, 18.)
5. Managing grievances and staff complaints
Grievance procedures, workplace conflict resolution, bullying and harassment concerns, investigation principles, grievance hearings, mediation, and protecting psychological safety. (Employment Rights Act 1996, Equality Act 2010.)
6. Safer recruitment for CQC providers
Recruitment planning, job descriptions and person specifications, interviewing and values-based recruitment, DBS requirements, reference and right-to-work checks, retention and engagement. (Regulations 18, 19.)
7. Management supervisions
The purpose of supervision in regulated care, reflective practice, professional development planning, performance discussions, managing difficult conversations, effective recording, and linking supervision to quality improvement. (Regulations 17, 18.)
8. Managing induction and probation periods
Structured onboarding, Care Certificate requirements, the probation review process, competency assessments, early intervention, supporting new starters, and confirming employment. (Regulations 18, 19.)
9. Documentation, audits and record keeping
Personnel file requirements, HR audits, data protection and confidentiality, record retention, electronic versus paper records, and preparing inspection-ready evidence. (Data Protection Act 2018, UK GDPR, Regulation 17.)
This event runs 9:30am-4:00pm. Your ticket includes the training day, a bank of training resources and materials to take home, plus lunch and refreshments throughout the day. See course agenda and information about our exceptional course presenters below.
Created and delivered by expert CQC trainers
This course is created by CQC advisors, former CQC inspectors and HR & healthcare professionals who are passionate about supporting healthcare providers to understand the complexities of the CQC.
Anne M: Anne brings 17 years of experience in health and social care to her training, with a particular focus on leadership development, CQC principles and building resilient, person-centred teams. A CIPD member who maintains ongoing CPD in leadership, the Mental Capacity Act and dementia care. Energetic, creative and person-centred in style, she focuses on the soft skills that bring learning to life, using real-world case studies and interactive discussion to challenge thinking and build confidence.
Sam M: Director of HR at HLTH Compliance, bringing 15 years of experience across operational and strategic HR roles. CIPD Level 7 qualified, Sam has worked across CQC-registered healthcare, not-for-profit, facilities management and manufacturing sectors. She specialises in People, Culture and Organisational Development, translating employment law and HR best practice into clear, practical guidance that managers can apply straight away.
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Our incredible presenters have years of experience working within the compliance industry, and are committed to sharing their insight with service providers like you. They share a range of inside insight into the Care Quality Commission, the Inspection process, and how HR plays an integral part in your inspection ratings.
Course Testimonials
“In CQC words “Outstanding”! Very knowledgeable presenter with great experience. The course was inclusive and I really enjoyed it.” - Fairfield Independent Hospital
“Thank you so much for having us. The location, trainers and course were amazing and perfect for what we need. An amazing course, nothing to improve. It was also useful networking with other services we work around.” - Odessa Ambulance
"Very helpful and informative - information delivered in a way in which all sectors can easily apply to their individual sector" - Riverside Dental
"Great trainer, lead an interesting and interactive session and ensured everyone had chance and opportunity to participate in the day and to our learning into practice." - Dorset County Hospital
"Fantastic course leaders, extensive knowledge base, friendly and approachable. Thoroughly enjoyed the day!" - Smile Stylist
"Great informative conversation provided by the trainer. Made the training environment comfortable to ask questions in the chat with in the moment responses provided" - Saint Catherine’s Hospice
Where is it happening?
Event Location & Nearby Stays:
GBP 300.00
