Elevate Hospitality: Service Excellence Workshop - Auckland

Name: Elevate Hospitality: Service Excellence Workshop - Auckland
Start: 2026-03-16T23:30:00+13:00
End: 2026-03-17T06:30:00+13:00
Location: 45 Normanby Road, Mt Eden, Auckland, New Zealand 1024

Schedule

Mon, 16 Mar, 2026 at 11:30 pm to Tue, 17 Mar, 2026 at 06:30 am

UTC+13:00

Location

45 Normanby Road, Mt Eden, Auckland, New Zealand 1024 | Auckland, AU

Take your service to the next level with our hands-on, full-day workshop designed for hospitality teams and operators. It is ideal for entry-level staff who want to strengthen their service skills, as well as managers responsible for training and developing new team members. Through practical strategies and real-world examples, you’ll learn how to create consistently exceptional guest experiences that keep customers coming back.
In this interactive session, you’ll explore the Six Pillars of Service, Greeting, Attentiveness, Product Knowledge, Communication, Recovery and Farewell, and discover how each can be applied to your business. You’ll walk away with actionable ideas, simple tools, and a clear plan to enhance service culture, empower your team, and drive sales.