Effective Business Writing

This training identifies the principles of writing. Participants will apply methods to communicate accurately in email, memos, and business letters. There will be a review on grammar, ranging from basic to commonly-misused rules.

INCLUSIONS (Join in Cubao)

• 2 snacks (1 per day)

• printed handouts
• printed certificate
• overflowing coffee
• WIFI access

INCLUSIONS (Join via Zoom)

• PDF handouts

• PDF certificate

Where in Cubao:

Mpower Learning Manila

222 Vivaldi Residences, 628 EDSA cor Aurora Blvd., Cubao, Quezon City

TIME

All schedules are set at 8AM-5PM. However, if the headcount is low, the training may be set at 9AM-4PM or 9AM-5PM. Your certificate, still, will indicate 8 hours.The start time and end time will be finalized three days before the class. Please look for an email from [email protected] or chat with us to confirm.

This module aims to provide a detailed workshop regarding the use of English in written communication, focusing on workplace scenarios. Participants will undergo various exercises on grammar, and practice how to apply them in letters, memos, emails, etc. Participants will be given individual feedback on their work.

I. Introduction

• Importance of Communicating Properly
• The Role of English in Business Communication

II. Grammar Review

• Subject-Verb Agreement
• Active vs Passive Voice
• Prepositions
• Common Grammar Mistakes
• Maintaining Professional Choice of Words

III. Aspects of Business Writing

• Contents: Writing Concisely and Coherently
• Format and Tone of Writing
• Constructing Complete and Effective Emails
• Conveying Messages Accurately: Identifying and Removing Vagueness and Ambiguity

IV. Customer-Centric Approach in Writing

• Politeness in Writing
• Expressing Apologies
• Customer Service in Writing
• Identifying Importance of Customer Service in Business Writing
• Applying General Customer Service Concepts in Writing
• Techniques in Connoting Positivity
• Expressing Negative Answers Positively

V. Constructing Business Correspondence Workshop

• Writing Memoranda
• Emails and Email Etiquette
• Business Letter Overview
• Types of Business Letters
• Proposal/Sales Letters
• Apology Letter
• Invitation Letter
• Traditional Parts of a Business Letter

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