Driving Digital Transformation in Ottawa’s Public Sector – 1 Day Workshop
About this Event
Certificate: Course Completion Certificate
Duration: 1 Day Course
Delivery: Classroom
Language: English
Credits: 8
Included: Complimentary snacks, beverages, and lunch during the training day.
Workshop Overview:
In Ottawa, Canada’s public sector is at the forefront of modernization. Citizens expect faster, transparent, and more personalized services, while leaders must ensure compliance, security, and equity. This workshop provides a roadmap to lead digital transformation initiatives in government, integrating AI, data analytics, automation, and citizen-centered design. Through hands-on exercises and Ottawa-specific case studies, you will learn how to overcome resistance, build digital-first strategies, and ensure sustainable innovation across departments.
Learning Objectives
- Understand the role of digital transformation in modern government.
- Explore how AI, automation, and data analytics can improve service delivery.
- Develop strategies for leading digital change while maintaining accountability.
- Strengthen governance and compliance in digital-first organizations.
- Build citizen-centered services with inclusive, innovative approaches.
Target Audience
This course is ideal for Ottawa’s public sector professionals, including:
- Government Executives
- HR Professionals
- Public Sector Managers
- Policy Advisors & Change Leaders
What You Will Gain:
With extensive experience in delivering impactful training for professionals, this provider is trusted for programs that combine global expertise with local relevance. You will gain practical tools to lead digital innovation, strengthen citizen trust, and manage organizational change effectively. Executives, HR leaders, and managers benefit from actionable strategies that prepare them to build digitally capable teams and deliver modern, citizen-focused services.
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Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
For government departments looking for maximum impact, we also offer In-house training sessions. These programs are tailored to your organization’s digital transformation journey, addressing specific challenges such as compliance, AI integration, and citizen engagement. By bringing the training directly to your workplace, in-house delivery ensures flexibility, relevance, and immediate practical application for long-term results.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Public Sector Digital Transformation
Info: • What digital transformation means for government organizations?
• Overview of Ottawa’s modernization projects & federal goals
• Why transformation is critical to public trust & service delivery
Module 2: AI & Data in Government
Info: • Use of AI & analytics in public policy, healthcare, and service delivery
• Predictive analytics, automation, and ethical challenges
• Canadian case studies of AI adoption in Ottawa
Module 3: Digital Governance & Compliance
Info: • Frameworks for accountability, transparency, and data privacy
• Compliance with Canadian laws & international standards
• Balancing innovation with citizen trust
Module 4: Change Management in Digital Projects
Info: • Preparing teams for digital adoption
• Managing resistance & creating buy-in
• Real-world examples of government-led transformation
Module 5: Building Citizen-Centered Services
Info: • Designing services around citizen needs
• Importance of inclusivity & accessibility in digital design
• Case studies: citizen feedback loops & co-creation practices
Module 6: Leadership in the Digital Era
Info: • New leadership skills for digital government
• Adaptive leadership, agile management, and collaboration
• Building a digital-ready culture with HR & executives
Module 7: Ottawa Case Study – Digital Innovation in Action
Info: • Group activity: analyze real Ottawa government initiative
• Apply lessons from earlier modules to propose solutions
• Present findings & receive feedback
Module 8: Recap & Q&A
Info: • Recap key lessons
• Share insights
• Discuss next steps for digital transformation
Where is it happening?
Event Location & Nearby Stays:
CAD 605.73 to CAD 776.51
