Disability, Aged Care and NFP Services AI Integration Field Lab

In care services, the workflow is never just a workflow. There is a person in it.
About this Event

This Field Lab is the portfolio's most carefully reviewed session: a half-day for disability, aged care, allied health and community-services organisations to test AI assistance on intake and reporting workflows with consent, dignity and safeguarding designed in from the first minute, and a privacy and safeguarding reviewer attached to the lab itself.

Who this is for:

Disability, aged care, allied health and community-services organisations: service managers, intake coordinators, quality and compliance leads, and frontline supervisors.

What you will do:

1. Pressures in Disability, Aged Care and NFP Services map workforce and reporting pressures to candidate workflows without touching care decisions.
2. Case Clinic: Consent, Dignity and Safeguarding work realistic fictional cases where the right answer is often "not here, not this way".
3. Hands-On:Intake and Reporting Workflows test AI assistance on fictional intake and reporting material with a documented human-review step.
4. Scored Opportunity Map and 30-Day Plan score candidates and leave with a dated plan.
   

What you will leave with:

A sector problem brief, a care-safe human review and consent flow, a tested workflow canvas, and a scored opportunity map with a 30-day plan.

Prerequisites and exclusions:

None; complete the 20-minute primer before the lab. Strictly fictional material no client, participant or resident information. Not clinical, legal or compliance advice; nothing in the lab changes your obligations under care standards.

Your facilitator - Dr Eunice Sari:

Dr Eunice Sari is Co-Founder and Management Committee Member of WA AI Hub and a humanity-centred AI and inclusive design leader with more than 25 years' experience. She co-created WA AI Hub's Responsible AI Governance Sprint and AI for Me programs, and is CEO and Co-Founder of UX Indonesia, Co-Founder of Customer Experience Insight Pty Ltd, a Google Mentor, a Google Certified Design Sprint Master, Adjunct Professor at UNSW and an Honorary University Fellow at Charles Darwin University.

Accessibility:

Step-free venue; host-site delivery available. This lab routinely supports attendees with a wide range of access needs tell us what would help when you book.

Refund and Cancellation Policy
Participant cancellation windows

• 14 or more calendar days before the scheduled session: Transfer to another available WA AI Hub session or course credit, less any non-recoverable third-party platform fee. Refunds may be offered less an administration fee at WA AI Hub’s discretion.

• 7-13 calendar days before the scheduled session: Transfer or credit only, subject to availability. No cash refund for change-of-mind cancellation.

• Less than 7 calendar days before the scheduled session: No refund, no credit and no transfer for change-of-mind cancellation. WA AI Hub may consider exceptional circumstances at its discretion.

• No-show or partial attendance: No refund, no credit and no transfer, except where required by Australian Consumer Law.

Substitutions

Participant substitutions are allowed up to 24 hours before the session if the substitute meets eligibility requirements and WA AI Hub receives the updated attendee details in writing.

Organiser cancellation, rescheduling or major change

If WA AI Hub cancels a session, cannot deliver the session, or makes a major change to the time, delivery mode or core advertised content, participants will be offered a reasonable remedy such as transfer, credit or refund, consistent with Australian Consumer Law.

Australian Consumer Law statement

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service fails to meet a consumer guarantee, participants may be entitled to a remedy depending on the circumstances. This policy does not limit those rights.

Platform fees

Ticketing platform fees and payment processing fees may be non-refundable where those fees are charged and retained by the platform, except where law or the relevant platform rules require otherwise.

How to request a cancellation, transfer or remedy

Email Junita [email protected] (08) 6156 4865 with the participant name, session title, booking reference, requested outcome and reason for the request.

Recommended acceptance wording

By registering, participants acknowledge the refund and cancellation policy and understand that statutory rights under Australian Consumer Law continue to apply.

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