De-escalation training - BRISBANE (Option One)

Back by popular demand!

Due to the continued interest in this training, we are offering it in Brisbane.

Occupational aggression, be it physical or verbal, has become a global problem in work settings and occupational groups. The incidence of confrontational situations has gained momentum in recent years and is now a priority concern for most workplaces with a service-oriented environment.

Workers in homelessness and housing are managing more distress and aggression amongst the people we support as the housing crisis worsens. Workers benefit from gaining more skills to de-escalate someone in a Trauma-Informed way.

These conflictive situations can occur in a number of settings within the workplace. Either internally such as face-to-face, telephone or email communication, or externally when offsite working in the community.

Date: Tuesday 14th October

Time: 9:00am - 12:30pm

Deliver: In person

Venue: Q Shelter HQ 515 Wickham Tce, Spring Hill

Tickets: $90 members | $120 Non Members | $75 Students

People with experience of living in social or affordable housing, homelessness, or housing need (please contact us for the code to register)

Ticket prices exclude GST

Morning tea will be served

Optional: When registering please send through a de-identified incident report so trainers can tailor the training to the audience.

This training covers settings and scenarios relevant to your current work and provides staff with the necessary toolkit to manage confrontation and aggressive behaviours. The aim of the training is to prevent any situation from escalating to physical interaction.

Please email [email protected] if you are experiencing any barriers for registering.

Host or Publisher Q Shelter