De-Escalation Techniques

Join Illume: The Behavioral Health Center of Excellence on Friday, November 7th, 2025, from 9:00 a.m. to 12:30 p.m. (CST)

Frontline staff in many organizations deal with volatile situations. This training is ideal for staff looking to maintaining safety in unstable situations. Prepare your staff with the De-escalation Technique training that will assist in understanding how to prevent situations from escalating and becoming volatile. Our instructors will inform how to best work with individuals who are agitated or aggressive.

This training is presented by Mario Fennoy. Mario Fennoy hold a Master Degree in Criminal Justice and Administration, as well as a Bachelor of Science in Criminal Justice, and is pursuing a Masters of Clinical Mental Health Counseling from Lindenwood University of St. Charles, MO.

Mario served 21 years in Law Enforcement in various positions which included being a member of The Greater Saint Louis Major Case Squad, The Major Crimes Taskforce, Criminal Analyst, Arson Investigator, Homicide and Major Crime Detective, Shift Commander and Sex Offender Crime Unit Supervisor.

Upon leaving Law Enforcement he worked at Center State Counseling as a Mental Health Clinician and prior to joining Illume, Mario was the General Director of the Transitional Center Inc. which is a Therapeutic Inpatient Treatment Center in Illinois for at risk male youth.

As Illumes Mental Health Awareness Trainer he is able to use his extensive trainings and life experiences to help raise awareness of Mental Health challenges and disorders.

•All attendees must attend the full time of the event.

•All attendees are required to be registered before the event.

•All attendees must complete the event CEU questions during the registration process and sign-in sheet at the start of the training.

•Please, arrive to the training 5-10 minutes prior to the start time to ensure that any potential difficulties are worked out prior to the event start.

•Attendees must attend the full event time in order to receive continuing education. If an attendee is not present at the start of the training, leaves for a significant time during the training or leaves the training early, CEUs may not be awarded.

•If an attendee experiences any issue that would keep them from being in the training from start time to end time, continuing education cannot be awarded. Illume retains the attendance list for auditing purposes.

•Please allow at least 30 days to receive your CEU certificate or certificate of attendance. If a training has multiple dates, certificates will be sent at least 45 days from the date of the last training or workshop.

CEUs will only be disbursed via email to individuals that have followed the guidelines.

Host or Publisher Illume: The Behavioral Health Center of Excellence