De-Escalation & Communication Skills

This half day workshop is designed for customer facing public employees, to enhance communication, customer service, and de-escalation skills. Knowing how to convey information effectively and respectfully, as well as how to de-escalate a situation is an important skill in public service. Participants will learn specific techniques to help prevent escalation, as well as how to help de-escalate situations when dealing with the public.

Instructor: Aimee Reiner, Director of Health Safety & Risk Management & Mark Freeborn, Public Safety Loss Prevention Specialist , The Trust

Available for Members of The Trust Workers Compensation and Property/Liability Program

Who Should Attend: Employees and supervisors from any public facing department.

Registration Information:

• Deadline for registration is Monday, November 18, 2024

• Registration is limited to (4) employees per Member

• There is a $50 "NO SHOW" fee for anyone who registers but then fails to attend the training.

Host or Publisher RI Interlocal Risk Management Trust- Savoeun Locke