Customer Service

Delivering exceptional customer service goes beyond quick fixes—it requires a proactive mindset, practical tools, and personal resilience. This interactive training equips participants with a holistic approach to service excellence by addressing both upstream and downstream interventions to improve customer service. Through real-world case studies, participants will practice problem-solving strategies. The session also emphasizes the importance of self-care and emotional resilience, helping customer service professionals maintain their well-being while navigating challenging interactions. Perfect for frontline teams and support staff, this training builds confidence, competence, and a sustainable service mindset.

Know what’s Happening Next — before everyone else does.

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Host or Publisher WNCC Workforce & Lifelong Learning