Customer Service and Communication Skills

During this FREE Multiply Workshop you will gain a broad overview of the principles of customer service, involving discussion of elements that make up good customer service, methods for handling complaints and positive ways to deal with difficult customers.

Content may include:

• Understand the elements of what makes good customer service
• Identify the differences between aggressive, assertive and passive behaviour
• How to correctly work out discounts and understand pricing and promotions
• Learn how to analyse customer data

This workshop will last 2 hours, tea/coffee and biscuits will be avaliable on arrival and lunch will run 1:30pm - 2:00pm.

Multiply is a national campaign funded by the UK Government to help improve people’s confidence with numbers.

Eligibility:
• Do you live and work in Hertfordshire?
• Are you 19+ years old?
If you answered 'yes' to both questions, you're elibile for this FREE workshop

Host or Publisher Step2Skills