Customer Journey Mapping, Empathy Mapping and Process Mapping Workshop
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A practical 1 day workshop providing participants with hands on experience on the application of these important business tools that focus on the user needs and improvement to business processes.
Scenarios have been developed for the 3 business tools to optimise learning and will show how they can be used in an individual or collective context.
A short scene setting session will provide a high level awareness overview for each of the tools prior to moving to the practical application for learning and understanding for the remainder of the day.
Aimed at: Anyone wanting to gain a practical understanding of these tools and has no or little prior practical experience of their application.
Scenarios have been developed for the 3 business tools to optimise learning and will show how they can be used in an individual or collective context.
A short scene setting session will provide a high level awareness overview for each of the tools prior to moving to the practical application for learning and understanding for the remainder of the day.
Aimed at: Anyone wanting to gain a practical understanding of these tools and has no or little prior practical experience of their application.
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Where is it happening?
Innovation Factory, Belfast, United Kingdom
Event Location & Nearby Stays:
Know what’s Happening Next — before everyone else does.
Host or PublisherSuzanne Barclay Training and Consulting
