CRM QuickStart: 1 Day Insurance Training in Melbourne

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

For more information on venue address, reach out to "[email protected]"

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs/Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview:

This one-day program helps insurance operations and sales teams use CRM tools effectively for customer management, tracking, and workflow efficiency. The course covers CRM navigation, customer data entry, pipeline management, tracking touchpoints, and generating simple reports. You learn how to use CRM systems to improve client relationships, increase productivity, and streamline insurance operations. By the end of the session, you gain confidence in using CRM as a daily tool to manage customer interactions smoothly and professionally.

Learning objectives:

By the end of the course, you will:

• Learn how to navigate CRM tools confidently and efficiently.
• Manage customer information, interactions, and follow-ups professionally.
• Track leads, pipelines, and sales opportunities with clarity.
• Use CRM reminders, tasks, and logs to improve daily workflow.
• Generate simple reports that support decision-making and performance tracking.

Target audience:

Insurance operations teams and sales teams responsible for customer management, tracking, follow-ups, sales pipelines, and reporting.

Why is it right fit for you?

This course is ideal for insurance staff who want to use CRM tools more effectively and confidently. It provides hands-on practice to help you navigate CRM features, manage customer records correctly, and track sales opportunities with ease. The session simplifies CRM functions into practical steps that support your daily tasks and improve your productivity. You learn how to use CRM as a central tool for communication, tracking, and customer service excellence. With guided demonstrations and real scenarios, the course strengthens your ability to leverage CRM for stronger performance.

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Looking to train your full operations or sales team?

We offer customised in-house CRM training tailored to your workflow, CRM software, and business needs. Whether your team requires deeper reporting skills, stronger pipeline management, or better data consistency, we adapt the content accordingly. In-house delivery ensures relevance, uniformity, and improved CRM adoption across the team.

Contact us today to schedule a customized in-house, face-to-face session:

Info: • What CRM is and why it matters
• Role of CRM in operations and sales
• How CRM improves customer management
• Activity

Info: • Understanding CRM layout and functions
• Accessing customer records and tasks
• Navigating key modules confidently
• Activity

Info: • Adding and updating customer profiles
• Recording interactions and notes
• Maintaining data accuracy and integrity
• Activity

Info: • Understanding pipeline stages
• Moving leads through the funnel
• Tracking progress and follow-ups
• Case Study

Info: • Setting reminders and tasks
• Managing daily workflow within CRM
• Tracking commitments and deadlines
• Activity

Info: • Logging calls, emails, and meetings
• Ensuring complete customer histories
• Using CRM timelines effectively
• Activity

Info: • Identifying sales opportunities
• Monitoring policy renewals and upgrades
• Managing cross-sell and upsell chances
• Activity

Info: • Generating basic reports
• Understanding activity dashboards
• Using insights for performance improvement
• Activity

Info: • Ensuring consistency and accuracy
• Avoiding common CRM mistakes
• Integrating CRM use into daily workflows
• Activity

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Host or Publisher MG Aussie