Critical Incident Management Team Training Workshop & Exercise – NZ

Build confidence and capability to manage critical incidents using practical tools, structured frameworks, and real-world scenarios.
About this Event

This session combines practical Critical Incident Management Team Training with an immersive, facilitated Critical Incident Management Exercise, giving participants the opportunity to first build their knowledge, confidence and understanding of key incident management frameworks, and then immediately put those skills into practice in a realistic scenario. By combining learning with hands-on application, participants will strengthen their ability to make decisions under pressure, coordinate effectively, manage information and communications, and work together as a team, while identifying practical strengths and opportunities to further improve their organisation’s critical incident response capability.

Critical Incident Management Team Training

When crisis strikes, does your team know exactly what to do?

This practical face-to-face training equips your Critical Incident Management Team with the core skills, frameworks, and confidence required to manage critical incidents effectively. Designed to be highly interactive and scenario-based, this session ensures participants can apply structured approaches under pressure, not just understand them.

What You Walk Away With:

By the end of this session, your team will be able to:

• Establish and operate an effective command room during a crisis
• Understand and perform key Critical Incident Management Team roles
• Conduct structured impact and issues assessments
• Apply critical incident management techniques in real-time
• Manage information using visual management tools
• Develop clear and effective communications strategies

What's Included:

• Interactive Training
• Understanding resilience phases and how emergency management, business continuity, and critical incident management integrate
• Using your Critical Incident Management Plan effectively
• Clarifying team roles and responsibilities during a crisis
• Practical techniques for impact and issues assessment
• Information management using visual boards
• Assessing impacts to critical business functions
• Determining appropriate response and recovery strategies
• Scenario-based activities embedded throughout the session to reinforce learning and build confidence in applying tools and frameworks

Critical Incident Management Exercise

When a real incident occurs, will your team perform as expected?

This immersive exercise provides your Critical Incident Management Team with the opportunity to apply their skills in a realistic, facilitated scenario. Designed to test decision-making, coordination, and communication under pressure, this session helps identify strengths, gaps, and opportunities for improvement.

What You'll Walk Away With

By the end of this session, your team will:

• Apply critical incident management processes in a realistic scenario
• Practice working together under time pressure and evolving conditions
• Test communication, coordination, and decision-making capability
• Identify strengths and areas for improvement in your current approach
• Gain practical insights to strengthen your incident response capability

What's Included

Facilitated Scenario Exercise

• Participation in a realistic desktop exercise tailored to credible incident scenarios (e.g. cyber incident, lockdown, severe weather, or operational disruption)
• Dynamic injects including phone calls, emails, social media updates, news briefings, and stakeholder interactions
• Real-time facilitation to guide progression and maintain pace

Debrief and Insights

• Immediate hot debrief to capture observations, discuss what worked well, and identify improvement areas
• Structured discussion on decision-making, communication, and coordination

Post-Exercise Report

• Summary of key observations and actionable recommendations to enhance your organisation’s preparedness and response capability

Who Should Attend

This program is designed for:

• Critical Incident Management Team members
• Business Continuity professionals
• Risk and resilience managers
• Emergency management coordinators
• Senior leaders responsible for crisis response
• Anyone with a designated role in your organisation's incident response structure

Critical incidents demand clarity, structure, and confident decision-making. This training builds the foundational capability your team needs to respond effectively when it matters most.

If the session timing doesn’t work for your school, please contact us at to discuss alternative options.

Build your Organisation's Emergency Preparedness with Bounce Biitz

Bounce Readiness recognises that building a resilient school environment requires more than just planning, it requires equipping staff with the confidence and capability to respond effectively. To support schools in embedding emergency preparedness across all levels, Bounce offers a suite of flexible, scalable digital solutions through Bounce Biitz, a purpose-built platform for emergency management, critical incident management and business continuity.

These tools are designed to be accessible anytime, anywhere, making it easier for schools to meet compliance requirements, onboard new staff, and maintain a consistent standard of preparedness across diverse teams and campuses.

For a full list of digital products and scalable, cost-effective solutions to train your team, visit: Digital Products | Bounce Biitz – Bounce Readiness.

Some of our most popular digital solutions are:

DIY Templates

Elevate your organisation’s emergency preparedness with our professionally crafted DIY templates, designed to empower you to effortlessly create custom, compliant, and practical emergency documents.

• DIY Create your own Emergency Response Plan (ERP)
• DIY Create your own Critical Incident Management (CIMP)
• DIY Create your own Business Continuity Plan (BCP)
• DIY Evacuation Diagram
• DIY How to develop a Personal Emergency Evacuation Plan (PEEP)
• DIY Establishing Assembly Areas
• DIY Evacuation and Lockdown drill pack

eLearning Courses

Boost your organisation’s resilience with our comprehensive eLearning courses in Emergency Management, Incident Management, and Business Continuity Planning—designed to equip you and your team with the skills to keep your people safe.

• First Attack Fire Fighting Training
• Warden Training
• Staff Emergency Awareness Training
• Call Taker Training
• Chief Warden/Management ECO Training

These digital solutions are ideal for onboarding new staff, refreshing existing knowledge, and embedding a culture of safety and preparedness across your school - all while supporting compliance and operational resilience.