CQC Assessment Framework and Observation Visits

This course runs 10:00am-4:00pm and includes the training day, a bank of training resources and materials to take home, plus lunch and refreshments throughout the day.

Course Agenda:

An introduction to the CQC who are they and what do they do

• Introduction

• History of CQC

• Who is registered

Pre-Inspection

• Understanding the inspection model

• What are the 11 Fundamental standards?

• The 5 Questions being asked as part of the Inspection.

• Mapping the standards to the 5 Questions

• Evidence Matrix

• Evidence that now demonstrates compliance for the 5 Questions

• KLOE – key Lines of Enquiry

The New CQC Single Assessment Framework

• The what and the why of the Single Assessment Framework

• “I” and “We” Statements

• The 5 key questions, regulations & fundamental standards

• New Framework in focus; evidencing “We” statement

How to conduct mock Inspections

• Understanding SOFI (Short Observational Framework for Inspections)

• How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)

On the day of inspection

• First Impressions Matter

• Time to Showcase your good work

• Introductions (Who are the Inspection team?)

• General house-keeping for everyone

After the inspection

• Immediate Team brief

• 48 Hour Rule

• Ratings

• Characteristics of the Ratings

• How often you will be Inspected

• Draft Report

Hints and Tips for achieving Outstanding

• What constitutes outstanding?

• Sharing Best Practice

• Getting the most from the CQC Website

Know what’s Happening Next — before everyone else does.

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