CQC Assessment Framework and Observation Visits

This course runs 10:00am-4:00pm and includes the training day, a bank of training resources and materials to take home, plus lunch and refreshments throughout the day.

Course Agenda:

An introduction to the CQC who are they and what do they do

• Introduction

• History of CQC

• Who is registered

Pre-Inspection

• Understanding the inspection model

• What are the 11 Fundamental standards?

• The 5 Questions being asked as part of the Inspection.

• Mapping the standards to the 5 Questions

• Evidence Matrix

• Evidence that now demonstrates compliance for the 5 Questions

• KLOE – key Lines of Enquiry

The New CQC Single Assessment Framework

• The what and the why of the Single Assessment Framework

• “I” and “We” Statements

• The 5 key questions, regulations & fundamental standards

• New Framework in focus; evidencing “We” statement

How to conduct mock Inspections

• Understanding SOFI (Short Observational Framework for Inspections)

• How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)

On the day of inspection

• First Impressions Matter

• Time to Showcase your good work

• Introductions (Who are the Inspection team?)

• General house-keeping for everyone

After the inspection

• Immediate Team brief

• 48 Hour Rule

• Ratings

• How often you will be Inspected

• Draft Report

Hints and Tips for achieving Outstanding

• What constitutes outstanding?

• Sharing Best Practice

• Getting the most from the CQC Website

Course Testimonials

Birmingham – Delivered 18th April 2023

“Excellent session. Well delivered in a concise, interesting and easily understandable way.” Reece – Avon Support

“A really useful session with examples and practical solutions. Interactive and engaging. Useful materials shared to help our team build internal systems to support local practices.” Kay Crossman – BSOL ICB Peer Support Team

“Very interesting, informative and relevant. Enjoyable and able to apply to practice.” Liz Harrison – Laurel Residential Homes

Nottingham Course – Delivered 19th April 2023

“James has a wealth of knowledge. Great course. Keep delivering this brilliant training. Very enjoyable” – Ashlea Forde – Milewood Healthcare

Manchester Course – Delivered 20th April 2023

“Have to say this was the best course I have ever attended on any subject. Delivery of the information again, best I have experienced. Very memorable. I will learn by your example.”Sharon Joy – Blanchland Medical Practise

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Host or Publisher Green Maze Support Ltd