Conflict Resolution & Difficult Conversations Workshop in Cleveland, OH

Duration

1 Day (10 Executive Education Credits)

8 from the live session

1 from Pre-Training Workbook (reflection & goal setting)

1 from Post-Training Resource Pack (self-practice & action planning)

Mode

Instructor-Led Virtual Live Session / In-Person / Corporate In-House

Course Overview

In today's fast-paced, collaborative workplaces, conflict is unavoidable. The difference between success and failure lies in how professionals handle disagreement, emotion, and difficult dialogue.

This one-day workshop equips participants with the tools to manage tension constructively, navigate emotional triggers, and turn challenging conversations into opportunities for understanding, growth, and collaboration.

Through discussion, simulations, and reflection, participants will develop practical frameworks to resolve conflict with composure, empathy, and confidence

You will leave with:

• A personal conflict management and communication style profile
• Frameworks for handling difficult conversations and feedback
• Tools for emotional regulation, empathy, and influence
• A 30-day Conflict Resolution Action Plan for sustained improvement

Why Join This Course?

• Build Emotional Intelligence: Recognize triggers, stay calm, and respond thoughtfully.
• Handle Difficult Conversations: Deliver hard messages with empathy and clarity.
• Transform Conflict into Collaboration: Shift from tension to teamwork and shared outcomes.
• Stay Objective Under Pressure: Balance empathy with assertiveness to remain composed and fair.
• Enhance Team Culture: Build psychological safety, trust, and respect across diverse teams.
• Advance Your Career: Earn 10 Executive Education Credits and strengthen your leadership communication profile.

Learning Objectives

By the end of this workshop, you will be able to:

• Identify common sources and types of workplace conflict.
• Apply structured frameworks to approach difficult conversations effectively.
• Use active listening and empathy to reduce emotional intensity.
• Manage defensive behavior and de-escalate tense situations.
• Deliver constructive feedback without damaging relationships.
• Balance assertiveness and empathy for clear, respectful communication.
• Recognize personal conflict styles and adapt to different scenarios.
• Foster a culture of open dialogue and proactive conflict resolution.

Prerequisites

• No prior EI training required.
• Open to all professionals and leaders who want to strengthen conflict management, emotional intelligence, and interpersonal communication.

Pre-Course Support (1 Credit)

• Reflection questions on conflict triggers and communication habits
• Self-diagnostic quiz on conflict response styles
• Workplace scenario analysis
• SMART goal-setting for the live session

Post-Course Support (1 Credit)

- Conflict Resolution Playbook

- 30-Day Conflict Resolution Challenge

- Conversation Templates and Empathy Scripts

- Bonus eGuide: The Calm Confidence Method

Target Audience

• Managers and Team Leaders
• HR and People Managers
• Project Leads and Supervisors
• Client-Facing and Service Professionals
• Emerging Leaders preparing for management roles

Certification & Credits

You will receive the Certificate of Completion from Skelora (10 Executive Education Credits).

Trainer Profile

Delivered by certified facilitators and leadership coaches with expertise in workplace communication, negotiation, and psychology. Trainers bring practical experience from corporate, public sector, and startup environments to ensure every concept translates into real-world results.

Note: Pre- and post-course work each carry 1 Executive Education Credit.

Info: 1. Understanding why conflict arises and its impact on relationships and performance.
2. The psychology of disagreement: perception, intent, and emotion.
3. Participants explore real-world examples of conflict in hybrid and diverse teams to recognize early warning signs and triggers.
4. They learn how unresolved tension can erode trust, performance, and morale, and how proactive communication prevents escalation.

Info: 1. Exploring common conflict response styles (Avoiding, Competing, Compromising, Accommodating, Collaborating).
2. Discover your dominant style and when to adapt it.
3. Participants complete a self-assessment and practice adapting their approach to match different personalities and power dynamics.

Info: 1. Managing emotional triggers and maintaining composure under pressure.
2. Tools for calming and focusing during tense interactions.
3. Participants learn stress regulation strategies such as pause techniques and reframing language to shift from reaction to response.
4. The session emphasizes how emotions influence tone, timing, and trust during conversations.

Info: 1. Using empathy to understand perspectives and defuse defensiveness.
2. Practical listening model for acknowledgment, reflection, and resolution.
3. Participants practice rephrasing and validation exercises to show genuine understanding.
4. The module highlights the importance of curiosity and neutrality in rebuilding rapport after disagreement.

Info: 1. Step-by-step guidance for approaching sensitive discussions about performance, accountability, or behavior.
2. Practice scripts for assertive yet empathetic dialogue.
3. Participants explore structured frameworks like SBI+ (Situation-Behavior-Impact + Next Step) and receive live coaching feedback.
4. Realistic case studies help build confidence in delivering difficult feedback without escalating tension.

Info: 1. Moving from positions to interests to create mutual benefit.
2. Turning conflict into productive collaboration.
3. Participants use scenario-based negotiation maps to identify shared goals and hidden interests.
4. This module integrates principles of compromise, fairness, and win-win outcomes through practical dialogue exercises.

Info: 1. Managing disputes and power dynamics within teams.
2. Building psychological safety and trust during high-stakes communication.
3. Leaders learn how to facilitate healthy debate, address performance issues, and model transparency.
4. Through simulation and discussion, participants design conflict protocols that promote fairness and accountability.

Info: 1. Creating a personal action plan for real workplace scenarios.
2. Designing a 30-day follow-up plan to reinforce learning.
3. Participants define measurable goals to apply new frameworks in ongoing interactions.
4. This closing session helps convert workshop insights into consistent, confident, and composed conflict resolution habits.

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Host or Publisher Skelora Edu Tech