Conflict Management and De-escalation Workshop

Please note this training opportunity is exclusive to LeedsBID levy paying businesses and Leeds Business Crime Reduction Partnership members only.

Gain the skills to defuse tension and handle challenging situations with confidence. This 2 hour training course uses real world scenarios, interactive group work and practical tools, ideal for those in retail, hospitality and public facing roles.

Learn how to communicate effectively, assess risk and de‑escalate conflict, low level crime and anti social behaviour, promoting a positive and proactive approach to conflict management.

By attending the course, you will learn to:

Communicate Effectively: Use clear and assertive communication to resolve issues and prevent conflicts from escalating.

Assess and Reduce Risks: Identify and mitigate risks in various conflict situations to ensure safety for yourself and others.

De-Escalate Emotive Situations: Apply techniques to calm down tense and emotionally charged encounters.

Follow Best Practices Post-Conflict: Understand the steps to take after a conflict to maintain a positive environment and prevent future issues.

Stay Informed About Legal and Policy Matters: Gain knowledge of current UK laws and policies related to conflict management, specific to your role.

Support and Encourage Good Practices: Foster a supportive and collaborative work environment, emphasising the importance of mutual support and effective teamwork.

Please note this workshop is not targeted at security teams or door staff.

If you would like more information regarding this course or if you are unsure whether you work for a levy paying business, please contact

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