Conflict & Confrontation Management Skills: 1 Day Session in Ottawa

Group Discounts:

• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

This course provides practical techniques and structured approaches to handle conflicts and difficult conversations confidently. You will explore conflict styles, communication tools, de-escalation techniques, and structured resolution steps that support healthier workplace interactions. Through guided examples and scenario-based learning, you will learn how to identify triggers, manage emotions, and approach confrontational situations with clarity. By the end of the program, you will feel prepared to apply practical conflict management strategies in real professional contexts.

Learning Objectives

By the end of the course, you will:

• Recognize different conflict patterns and triggers.
• Understand your own conflict style and how to adapt it.
• Communicate clearly and assertively during difficult interactions.
• Apply de-escalation techniques to reduce tension.
• Use a structured method to resolve conflicts effectively.
• Approach confrontation with greater confidence and clarity.
• Build healthier and more collaborative team relationships.

Target Audience

Managers, HR teams, leaders, and professionals.

Why is it Right Fit for You?

This course is ideal for anyone who wants to build confidence in handling interpersonal challenges at work. It provides practical tools that can be applied immediately in real situations to reduce tension and improve communication. The content is structured to address both emotional and strategic aspects of conflict, making it suitable for leaders and professionals at all levels. Our approach ensures you gain clear, actionable methods rather than theory alone. By the end of the session, you will have a toolkit that helps you navigate confrontations with professionalism and composure.

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Looking to strengthen your team’s ability to manage conflict effectively?

We provide in-house training that can be tailored to your team's roles, workplace culture, and specific challenges. Whether your organization needs help with communication, conflict resolution frameworks, or leadership confrontation skills, we customize the content to ensure maximum relevance. Our tailored approach helps teams build consistent conflict management practices across the workplace.

📧 Contact us today to schedule a customized in-house, face-to-face session:

Info: • What triggers conflict
• Types of workplace conflict
• Emotional and behavioral patterns
• Activity

Info: • Thomas-Kilmann Conflict Model
• Strengths and risks of each style
• Identifying your default style
• Activity

Info: • Assertive vs passive vs aggressive communication
• Using neutral, clear language
• Listening techniques
• Role Play

Info: • Staying calm under pressure
• Recognizing escalation cues
• Redirecting emotional conversations
• Activity

Info: • Step-by-step resolution framework
• Setting expectations and boundaries
• Working toward mutual agreement
• Case Study

Info: • Approaching tough conversations
• Handling defensiveness and pushback
• Reframing negative interactions
• Role Play

Info: • Setting norms and team agreements
• Proactive communication habits
• Encouraging open feedback
• Activity

Info: • Common workplace conflict scenarios
• Leadership responsibilities in conflict
• Long-term relationship building
• Case Study

Know what’s Happening Next — before everyone else does.

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