Communicating Confidently

Objectives: This course will explore how to improve listening skills, stay in the moment, and deliver clear messages with confidence while maintaining support and respect and rapport.
Learning Outcomes: Upon completion of this course, the learner will be able to:
• Stay focused in the moment and recognize essential information and how to utilize it
• Deliver credible messages that build on ideas and opportunities
• Differentiate between aggressive, passive, passive-aggressive, and assertive communication styles
• Maintain self-awareness and explore the difference between perception and reality
• Identify the impact body language and vocal attributes have on communication
• Establish a connection and confidently communicate with people of a different “status” from self
• Formulate the dreaded “No” message while preserving positive rapport
A few days before the course look for an email from RStoops of ASE with the Zoom link and any other instructions.

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Host or Publisher City of Detroit - Office of Talent Development and Performance Management, Human Resources