Communicate with Confidence: 1 Day Course in Brisbane
About this Event
About This Course
Certification: Course Completion Certificate Provided
Language: English
Duration: 1 Day
Credits: 8
Course Delivery: Classroom / In-house
Refreshments: Lunch, snacks, and beverages will be provided during the session
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount
If you would like weekend training sessions, kindly reach out to us at [email protected] for availability and scheduling.
Course Overview
Communicate with confidence, influence with impact, and build stronger professional relationships with the Assertive Communication for Workplace Success workshop. This practical, hands-on program develops the skills to express ideas clearly, navigate difficult conversations, set healthy boundaries, and communicate with confidence while maintaining respect and professionalism.
Through interactive exercises, real-world scenarios, and proven communication techniques, gain practical strategies to manage conflict, stay composed under pressure, and foster stronger collaboration. Build the confidence to communicate assertively, enhance leadership presence, and achieve greater success in today's dynamic workplace.
Hear from Our Participants
Before this workshop, I often found it difficult to express my ideas confidently and handle challenging conversations without feeling uncomfortable. This Assertive Communication program gave me practical techniques to communicate clearly, set professional boundaries, and manage workplace conversations with confidence and respect. In just a short time, I noticed a significant improvement in how I communicate, resolve conflicts, and build stronger relationships with colleagues. It has helped me become a more confident, influential, and effective communicator
Learning Objectives
By the end of this training, you will be able to:
• Understand and apply the principles of assertive communication.
• Express thoughts and feedback confidently and respectfully.
• Handle workplace challenges and conflicts with emotional control.
• Strengthen credibility, influence, and presence in interactions.
• Maintain professionalism and empathy in difficult situations.
Who Should Attend
- Team Leaders and Supervisors
- Managers and Executives
- HR and People Managers
- Project Coordinators and Client-Facing Professionals
- Anyone who struggles to say “no” or express themselves confidently
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Do You Want to Bring This Training to Your Organization?
This program can be customized and delivered exclusively for your organization to strengthen assertive communication, improve workplace collaboration, and build confidence in handling difficult conversations, resolving conflicts, and fostering respectful professional relationships. Tailored sessions can be aligned to your organization's culture, communication goals, leadership priorities, and business objectives, helping employees communicate with clarity, influence with confidence, and create a more collaborative, productive, and high-performing workplace.
Explore More with Mangates
- Mastering Business Writing Skills
- Core Management Skills
- Coaching Skills for Workplace Success
- Mastering the Art of Public Speaking
- Mastering Emotional Intelligence
- Stress Management and Resilience Training
📧Ready to bring this powerful workshop to your team? Contact us at [email protected] to schedule your customized in-house session.
Agenda
Module 1: Understanding Assertiveness
Info: • Defining assertiveness vs. passive and aggressive behavior
• Recognizing the impact of communication tone and style
• Self-assessment: identifying your current communication pattern
• Icebreaker Activity
Module 2: The Psychology of Confidence and Self-Expression
Info: • Overcoming fear and hesitation in communication
• Building inner confidence and positive mindset
• Understanding personal triggers and emotional control
• Case Study
Module 3: Assertive Language and Behavior
Info: • Using “I” statements to express needs clearly
• Mastering tone, timing, and body language
• Balancing empathy and firmness in conversations
• Activity
Module 4: Managing Difficult Conversations
Info: • Handling criticism, conflict, and disagreement respectfully
• Strategies for giving and receiving constructive feedback
• Staying composed during emotionally charged situations
• Role Play
Module 5: Boundaries and Professional Respect
Info: • Identifying and communicating boundaries effectively
• Dealing with dominant or aggressive individuals
• Practicing assertive negotiation and refusal techniques
• Quiz
Module 6: Applying Assertive Communication in Teams
Info: • Encouraging open dialogue and trust
• Influencing without authority
• Using assertiveness to strengthen collaboration and leadership
• Case Study
Module 7: Action Planning and Practice
Info: • Personalized assertiveness action plan
• Peer feedback and reflection
• Daily application checklist for continued improvement
• Action Plan Review
Where is it happening?
Event Location & Nearby Stays:
AUD 743.56 to AUD 953.22
