Coffee Hour

Most business leaders already manage conflict every day — but under pressure, instinctive responses can slow decisions, weaken alignment, and quietly drain performance.

This practical session introduces a research-grounded approach to using disagreement to improve decision quality, strengthen working relationships, and support better business outcomes — drawn from real executive and organizational leadership contexts.

Participants will learn how to: ▪ Recognize the difference between productive and destructive conflict ▪ Identify their default conflict and communication styles ▪ Understand the five scientifically validated conflict approaches ▪ Choose the right response based on business context — not habit

This executive briefing reframes conflict as a leadership and decision-quality issue, not an interpersonal one.

Come ready to participate and learn alongside fellow business leaders.

Know what’s Happening Next — before everyone else does.

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Host or Publisher Niagara on the Lake Chamber