Challenging Conversations - January 2025

• Do you give potentially distressing news to patients, their families or even your colleagues?

• Do you find these conversations take an emotional toll?

• Would you like to feel more prepared for the strong reactions evoked by these conversations?

We don’t always realise it but as healthcare professionals most of us give potentially significant and distressing information several times a day. The way in which information is communicated can influence how people react to what they are hearing. In this half-day workshop we will cover key skills and strategies for approaching challenging conversations. We will boost your confidence in helping patients and their families; to process and absorb the information they are given, feel supported and able to participate in decisions about their treatment and care.

What will you learn

This workshop will explore challenging conversations and what makes them so, helping you to recognise what constitutes “bad news” and discuss the myth of “denial”.

You will learn how to apply skills and principles within a consultation structure (SPIKES Plus) and how to explore skills and strategies for handling strong emotions.

Suitable for

This workshop is suitable for any health or social care professional whose role may involve giving potentially distressing information.

Cost: £159.00

Contact

Email [email protected] Call 0161 446 3773

Booking Terms & Conditions

• Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
• Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
• Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
• Joining instructions will be sent via email two to four weeks before the course commences.
• Maguire cannot be held responsible for any failure of delegates’ equipment or internet connection. We encourage you to take advantage of the opportunity for a test call prior to the workshop (contact [email protected] to arrange this).
• In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 3 days prior to the course.

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Host or Publisher Maguire Communication Skills Training Unit