CE: Crucial Conversations: Tools for Talking When Stakes are High
Schedule
Fri Sep 27 2024 at 11:30 am to 04:00 pm
UTC-04:00Location
University of Detroit Mercy 4001 W. McNichols Road Detroit, MI 48221 Student Union Ballroom | Highland Park, MI
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Course Faculty:Justin Hale
Course Description:
Whenever you're not getting the results you want, it's likely an important conversation either hasn't happened or hasn't been handled well. We call these Crucial Conversations—discussions between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results. But with the right set of skills people can step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results. And our research shows that both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations. In this engaging session, participants will learn the research-based, time tested dialogue skills used by more than five million book readers and one million training graduates.
Course Objectives
At the completion of the course, participants will be able to:
-Handle tough, risky, or sensitive conversations honestly and respectfully.
-Foster alignment, agreement, and safety around high-stakes issues.
-Speak up to anyone, at any time, about nearly anything.
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Where is it happening?
University of Detroit Mercy 4001 W. McNichols Road Detroit, MI 48221 Student Union Ballroom, University of Detroit Mercy, 4001 W McNichols Rd, Detroit, MI 48221, United States,Detroit, Michigan, Highland ParkEvent Location & Nearby Stays:
