Can You Have It Your Way?

Have you ever said or heard, "Let me speak to the manager"? Well, what if YOU are the manager, the stock person, the salesperson, and everything in between? As a small business owner, you wear many hats, and this class will explore the challenges of servicing clients when you’re running the show.

We'll discuss the differences between internal and external customers and tackle the question: Is the customer always right?

Discover why chasing money can lead you astray, the importance of staying true to your mission, and the reality that success doesn't happen overnight. We'll also cover the significance of truly understanding your customer, why communication is key, and how word-of-mouth can either build or break your reputation.

This session explores how a customer service strategy is key to maintaining a successful business.

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This workshop is taught by Colette Colclough - one of Maker to Mogul's expert contributors. Colette is the Director of the Forward Women's Leadership Forum and former VP of human resources at Maryland Public Television.

Host or Publisher Maker to Mogul