Business of Design~Accounts & Client Services

Part 2: Accounts & Client Services The Relationship Layer

Every creative breakthrough has a relationship behind it. Account and client services leaders carry something that rarely gets named: the invisible labor of keeping clients confident, briefs honest, and teams protected. This session explores what it actually takes to build trust, navigate conflict, and make space for ambitious work without burning yourself or the client down in the process.
Speakers to be announced.

Business of Design is a three part, intimate roundtable series spotlighting the people who make great creative work possible but rarely get the spotlight.

Design is often celebrated through craft and creative vision. But behind every successful studio, agency, or in-house team is a group of operators, strategists, and leaders quietly holding the system together. Client services managing trust and expectations. Strategists shaping clarity and direction. Operations, finance, and HR building the conditions for sustainable work.

This series reframes “business” not as the enemy of creativity, but as its infrastructure.

Each session brings together experienced practitioners in a specific discipline for an honest, peer level conversation about what actually happens behind the scenes. Shared lessons and an open Q&A exchange with the audience.

Capped at 50 attendees, the goal is intimacy, candor, and usefulness. This is not about inspiration quotes. It’s about how the work actually gets done.

Event Series: Fresh Dialogue
These events are critical discussions that focus on current events, issues of cultural relevance and emerging topics in the world of design.

Know what’s Happening Next — before everyone else does.

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Host or Publisher AIGA NY