Building Collaborative Conflict Solutions: 1 Day Course Ottawa
About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
Learn to manage workplace conflict confidently while maintaining professional relationships in Ottawa. Develop practical strategies for addressing disagreements, difficult behaviours, and sensitive conversations. Strengthen active listening, assertive communication, emotional awareness, and conflict-resolution skills. Practice constructive confrontation and collaborative problem-solving through realistic workplace scenarios
Key Benefits
By the end of this training, you will be able to:
- Identify conflict triggers, communication patterns, and behavioral responses.
- Assess your conflict style and adjust your approach for different people and situations.
- Communicate confidently and assertively during challenging interactions.
- Use effective techniques to calm tension and prevent escalation.
- Apply practical frameworks for resolving disagreements fairly and constructively.
- Manage confrontational situations with greater confidence and emotional control.
- Promote trust, cooperation, and stronger relationships across teams.
Target Audience
This training is ideal for:
- Managers
- HR Teams
- Team Leaders
- Business and Workplace Professionals
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In-House Session
Organizations can bring this training to their teams through on-site or online delivery. The program can be customized around conflict management, difficult conversations, de-escalation, and building more collaborative teams.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Conflict Dynamics
Info: • Identify common triggers of workplace conflict
• Explore different types of workplace conflict
• Recognize emotional and behavioral patterns
• Activity
Module 2: Conflict Styles & Personal Awareness
Info: • Explore the Thomas-Kilmann Conflict Model
• Understand the strengths and risks of each conflict style
• Identify your default conflict-management style
• Activity
Module 3: Communication Tools for Difficult Conversations
Info: • Distinguish assertive, passive, and aggressive communication
• Use neutral and clear language
• Apply effective listening techniques
• Role Play
Module 4: De-escalation Techniques
Info: • Stay calm and composed under pressure
• Recognize early signs of escalation
• Redirect emotionally charged conversations
• Activity
Module 5: Structured Conflict Resolution Steps
Info: • Apply a step-by-step conflict resolution framework
• Set clear expectations and boundaries
• Work toward mutual agreement
• Case Study
Module 6: Managing Confrontation with Confidence
Info: • Approach challenging conversations effectively
• Handle defensiveness and pushback
• Reframe negative interactions constructively
• Role Play
Module 7: Conflict Prevention Strategies
Info: • Establish team norms and agreements
• Develop proactive communication habits
• Encourage open and constructive feedback
• Activity
Module 8: Applying Conflict Skills in Real Situations
Info: • Examine common workplace conflict scenarios
• Understand leadership responsibilities in conflict
• Strengthen long-term professional relationships
• Case Study
Where is it happening?
Event Location & Nearby Stays:
CAD 724.76 to CAD 931.76
