BBB Business Forum: Complaint Response & Resolution/ Understanding BBB Ratings

Name: BBB Business Forum: Complaint Response & Resolution/ Understanding BBB Ratings
Start: 2025-09-11T16:00:00-05:00
End: 2025-09-11T18:30:00-05:00
Location: Rockford Public Library

Schedule

Thu Sep 11 2025 at 04:00 pm to 06:30 pm

UTC-05:00

Location

Rockford Public Library | Rockford, IL

Complaint Response & Resolution
Overview: How to handle complaints professionally and turn them into opportunities.
Topics:
BBB complaint process
Writing effective responses
Preventing future complaints
Activity: Drafting a response to a sample complaint

Understanding BBB Ratings
Overview: How BBB ratings are calculated and what they mean for your business.
Topics:
Rating criteria
Maintaining or improving your rating
Transparency and trust