Banking on Trust: Securing Resilience and Powering Responsible Innovation

Malaysia’s banking and financial services industry is at a defining moment. Regulatory requirements such as the Cybersecurity Act 2024 are raising the bar for governance, data protection and operational resilience.

At the same time, growing customer expectations and increasingly sophisticated cyber threats are putting unprecedented pressure on financial institutions to secure, innovate and deliver.

The Bank Negara Malaysia AI Framework further signals a future where advanced technologies will drive financial services - but only if adoption is responsible, transparent and governed by trust.

While AI presents significant opportunities, BFSI institutions continue to face challenges such as fragmented infrastructure, cyber vulnerabilities, compliance gaps, talent and skillset shortages, and adapting to changing customer behaviour. Without a resilient digital foundation and forward-looking strategies, they risk data breaches, regulatory penalties and erosion of public trust.

To stay ahead, BFSI institutions must build a secure, scalable and trusted digital backbone - one that protects against disruption while enabling innovation at speed.

Beyond infrastructure, consultative support from experienced experts and access to a broad partner ecosystem can help institutions design and implement integrated digital solutions that address these challenges and accelerate transformation.

Building BFSI’s Resilient Digital Backbone

Resilience begins with secure and connected foundations. High-speed fibre infrastructure, multi-cloud flexibility and integrated cybersecurity provide the backbone for financial institutions to scale with confidence.

With end-to-end connectivity across branches, data centres and customer platforms, BFSI players can ensure uptime, agility and the protection of sensitive data - meeting the demands of both regulators and customers.

Cybersecurity and Compliance Without Compromise

The evolving regulatory landscape demands proactive, rather than reactive, defences. End-to-end monitoring, vulnerability management and 24/7 Security Operations Centre (SOC) capabilities are essential to stay ahead of threats.

With internationally recognised certifications such as SOC 2, ISO/IEC and PCI-DSS underpinning operations, BFSI institutions can maintain compliance while reinforcing the trust of regulators and customers alike.

AI Innovation with Guardrails

AI is reshaping BFSI, from fraud detection to customer experience, but adoption must be ethical, transparent and explainable. Embedding governance into AI systems ensures innovation remains responsible and trustworthy.

Combined with predictive analytics, secure cloud platforms and seamless integration across systems, financial leaders can embrace AI while aligning with national sovereignty and global standards.

Future-Proofing Finance Through Trust and Transformation

Trust is the currency of finance. By integrating connectivity, cloud and cybersecurity within a governance-first framework, BFSI can meet regulations, boost resilience and drive innovation, creating digital-first services trusted by regulators, customers and society.

This session will allow delegates to:

• STRENGTHEN digital resilience with optimised infrastructure, connectivity, multi-cloud strategies, and cybersecurity.
• LEVERAGE AI and emerging technologies to drive ethical, transparent, and customer-focused innovation.
• ENSURE compliance with national and global standards while closing governance gaps.
• ENABLE seamless system integration to eliminate silos, boost agility, and future-proof operations.
• BUILD lasting trust through strong governance, consultative insight, and citizen-focused services.

• Chief Information Officers
• Chief Information Security Officers
• Chief Data Officers
• Chief Transformation Officers
• Chief Technology Officers
• Chief Operations Officers
• Chief Risk & Compliance Officers
• Directors of IT, Governance and Infrastructure
• Heads of Cybersecurity, Data Governance and Business Continuity

Know what’s Happening Next — before everyone else does.

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Host or Publisher OpenGov Asia