Author's Pick: Customer Service - Think Like A Customer

Name: Author's Pick: Customer Service - Think Like A Customer
Start: 2026-02-26T17:00:00+08:00
End: 2026-02-26T17:45:00+08:00
Location: 7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore, Singapore

Schedule

Thu Feb 26 2026 at 05:00 pm to 05:45 pm

UTC+08:00

Location

7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore, Singapore | Singapore, SG

Want the "Facilitator Tips" that turn a quiet room into a deep conversation? ��
One of the biggest takeaways from our last session was the value of "infused facilitator tips", specifically how to use the right debrief questions to get people talking.
On 26 Feb, Svetlana Chervonnykh leads our next monthly deep dive as we tackle Customer Service. We aren't just giving you an activity; we are giving you the facilitation strategy behind it.
Why join the "Think Like A Customer" session?
Proven Structure: Walk away with the exact flow and questions we use to spark genuine connection.
Immediate ROI: This is a plug-and-play tool you can use in your very next workshop.
Author-Led: Get direct access to the creators of The Talent Craftsmen Activities Toolkit Vol. 1.
Register for the 45-minute sprint here:
� https://www.eventbrite.sg/e/authors-pick-customer-service-think-like-a-customer-tickets-1980776187899?aff=ebdsshother&utm_share_source=listing_android&sg=833ac5e6f521d80c453c490226389908a3444e600be50db5c9dc24fe5498c718b8425c6bde7ff8731875b19c083c8a2db917ae7f660b8cd9d2e985737b4ac32732e951f886ecc58964a091dae5ec
Let's craft better engagement, together. �
#CustomerService #Trainers #Facilitation #TheTalentCraftsmen #ActivitiesToolkit #LDTraining #Webinar2026 #CX