AI Integration for Local Government Officers

Practical AI training for council officers covering records, privacy and public trust, with hands-on document drafting, checking and safe-us
About this Event

AI can help council officers work more efficiently, but local government has responsibilities that generic AI training often overlooks.

Records, privacy, information handling, and public trust all matter when AI is used in council work. This practical half-day workshop helps local government officers understand how to use AI within these responsibilities, with a focus on everyday tasks rather than technical theory.

You will work through realistic council scenarios, practise using AI to draft and check documents, and learn how to build simple safeguards into your workflow.

Who this is for

This session is designed for:

• Local government customer service officers
• Records and information management officers
• Planning and development officers
• Governance and administration teams
• Council staff exploring responsible AI integration

What we will do together

• Understand AI in the council context: Explore how AI use intersects with recordkeeping, privacy obligations under the Privacy and Responsible Information Sharing Act 2024 (WA), and community expectations.
• Practise safe customer service use: Work through realistic counter and inbox scenarios and identify when AI assistance is appropriate and when it is not.
• Draft and check council documents: Use AI to support a council-style document using fictional content, then apply a clear review and verification process.
• Build your officer-level checklist: Turn what you learn into a practical checklist you can use in your day-to-day work.

What you will take home

• A Council AI Safe-Use Checklist
• A completed Draft-and-Verify Document Exercise
• An Officer-Level AI Integration Checklist

Good to know

Please bring your laptop for the practical activities. You may bring examples of general council workflows or documents that are suitable for learning, but do not use confidential, personal, or sensitive information during the session. No technical background is required. This is a practical professional development workshop focused on responsible AI use within local government work.

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Refund and Cancellation Policy
Cancellation Windows

• 14+ days before: Full transfer to another session or course credit (less platform fees). Refunds are at WA AI Hub’s discretion and may incur an admin fee.
• 7–13 days before: Transfer or credit only, subject to availability. No cash refunds for change-of-mind.
• Less than 7 days before: No refunds, credits, or transfers for change-of-mind. Exceptional circumstances considered at our discretion.
• No-show/Partial attendance: No refund or credit is provided, except as required by Australian Consumer Law.

Substitutions & Changes

• Substitutions: Permitted up to 24 hours before the session. Please provide attendee details in writing.
• Organiser Changes: If we cancel or significantly reschedule, you will receive a full transfer, credit, or refund per Australian Consumer Law.

Our services include guarantees that cannot be excluded under Australian Consumer Law. Platform fees may be non-refundable if retained by the third-party provider.

How to request a remedy

Email Junita at [email protected] or call (08) 6156 4865. Include your name, session title, and booking reference.
By registering, you acknowledge this policy and your statutory rights under Australian Consumer Law.

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