AI Health Check: Is AI Actually Helping Your Business?

Many businesses have started using new tools across different parts of their operations, from marketing to customer service. But over time, a key question comes up: Is it actually making things better, or just adding more noise?

In some cases, it creates the feeling of being more productive, without truly improving results.

Often, the challenge is not about having more tools, but understanding how work is really getting done.

Time gets spent across multiple tasks, processes overlap, and it becomes unclear where real value is being created. Without stepping back, it is easy to continue doing more without necessarily achieving more.

This workshop is designed to help you take a step back and look at the bigger picture. You will map out how your workflows run today, identify where time is being lost, and uncover opportunities to simplify and improve.

By the end, you will have a clearer, more strategic view of what is actually working and where to focus for real impact.

What You Will Learn

• Map how your work actually flows: Get a clear view of how tasks move across marketing, sales, operations, and customer service..
• Where inefficiencies exist: Identify duplicated work, unnecessary steps, and where time is being wasted.
• How to evaluate AI usage: Compare time spent vs actual value gained.
• Recognising false productivity: Understand which activities feel busy but do not drive real results.
• Find quick wins
• Find quick wins: Identify simple, high-impact improvements you can act on immediately.

Who Is This Workshop For?

• Businesses already using AI: You have started adopting new tools but are not sure if they are truly improving your business.
• Managers and decision-makers: You need a clearer view of operations to make better, more informed decisions.
• Teams looking to optimise processes: You want to simplify workflows and focus more on what actually creates value.

What to Bring

• Laptop
• Current workflows or processes: Examples of how work is currently done in your team or business.
• List of tools you use: Share the tools you are currently using so we can evaluate how they fit into your workflow.

Outputs

• AI usage audit: A clear overview of how tools are currently being used across your business.
• List of quick wins: Practical improvements that can be implemented quickly for immediate impact.
• Clear improvement roadmap: A structured plan to help you streamline processes and improve efficiency over time.

About the AI for SMEs Workshop Series

This workshop is part of the AI for SMEs Series, a step-by-step program that helps small and medium-sized businesses adopt AI practically, at scale, and sustainably.

Powered by a stroNg collaboration between Platform, WA AI Hub, and CX Insight. It combines technology, real-world implementation, and business strategy in one complete learning experience.

Instead of just learning concepts, participants get hands-on guidance, proven use cases, and direct insights from practitioners. This ensures that AI is not only understood but also applied effectively in everyday business operations.

Workshop Flow:

1. Your First AI Assistant
2. Talk to AI Like a Pro
3. AI Health Check ← You Are Here: You are now evaluating and refining your AI usage to ensure it delivers real business impact.
4. AI Marketing on a Shoestring
5. AI Workflows & Automation
6. AI Safety & Responsibility
7. AI Service Desk
8. AI-Powered Insights

• 14 or more calendar days before the scheduled session: Transfer to another available WA AI Hub session or course credit, less any non-recoverable third-party platform fee. Refunds may be offered less an administration fee at WA AI Hub’s discretion.

• 7-13 calendar days before the scheduled session: Transfer or credit only, subject to availability. No cash refund for change-of-mind cancellation.

• Less than 7 calendar days before the scheduled session: No refund, no credit and no transfer for change-of-mind cancellation. WA AI Hub may consider exceptional circumstances at its discretion.

• No-show or partial attendance: No refund, no credit and no transfer, except where required by Australian Consumer Law.

Participant substitutions are allowed up to 24 hours before the session if the substitute meets eligibility requirements and WA AI Hub receives the updated attendee details in writing.

If WA AI Hub cancels a session, cannot deliver the session, or makes a major change to the time, delivery mode or core advertised content, participants will be offered a reasonable remedy such as transfer, credit or refund, consistent with Australian Consumer Law.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service fails to meet a consumer guarantee, participants may be entitled to a remedy depending on the circumstances. This policy does not limit those rights.

Ticketing platform fees and payment processing fees may be non-refundable where those fees are charged and retained by the platform, except where law or the relevant platform rules require otherwise.

Email Junita [email protected] (08) 6156 4865 with the participant name, session title, booking reference, requested outcome and reason for the request.

By registering, participants acknowledge the refund and cancellation policy and understand that statutory rights under Australian Consumer Law continue to apply.

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