24/7 AI Service Desk: Your Business Never Sleeps
About this Event
Customers expect quick answers, but your team cannot be available every hour of the day. Learn how to design an AI service desk that handles routine enquiries while keeping people in control.
As customer enquiries grow, repetitive questions, booking requests, and after-hours messages can quickly take up valuable time. The challenge is finding a way to stay responsive without adding more pressure to your team.
This practical workshop starts with your customer service workflow. You will identify the enquiries that can be handled consistently, design clear conversation flows, and create a chatbot structure that knows when to respond and when to hand over to a person.
Who this is for
- Customer service and support teams
- Service-based business owners and operators
- Operations and administration teams
- Businesses managing growing volumes of customer enquiries
No technical background is required.
What we will do together
- Identify common enquiries: Map FAQs, booking requests, service questions, and after-hours messages that may be suitable for AI support.
- Design the chatbot structure: Organise information, responses, escalation points, and handover rules.
- Build conversation flows: Create clear pathways for customers from their initial question through to resolution or human support.
- Write customer responses: Develop practical scripts for common enquiries while keeping your business voice consistent.
- Set human handover points: Decide when AI should stop and a staff member should take over.
- Plan for real-world use: Consider accuracy, customer expectations, privacy, and ongoing maintenance before putting the workflow into practice.
What you will take home
- A practical Chatbot Structure
- Ready-to-use Customer Interaction Scripts
- A Customer Conversation Flow Map
- Clear Human Handover Rules
- A practical starting point for an after-hours customer service workflow
Good to know
Please bring your laptop and a list of common customer questions, FAQs, booking requests, or support messages from your business. Use examples that do not contain confidential or personal customer information. No coding or previous AI experience is required. This is a practical workshop focused on designing a customer service workflow, not simply exploring chatbot features.
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Refund, Cancellation and Transfer Policy
1) Your legal rights: Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in this policy limits them. This policy applies to tickets for this event only.
2) If we cancel or materially change the event: If we cancel this event, or change its date, content, format or delivery mode so materially that it no longer meets your reasonable needs, you can choose either:
(a) a full refund of the total you paid, including Eventbrite fees, to your original payment method; or
(b) a transfer to a later event of your choice.
We do not deduct any fee from these refunds. Minor changes, such as a substitute presenter, a running-order change, or a different room at the same venue, do not entitle you to a refund under this clause. If you think a change is material, email and we will decide within 5 business days. We will give reasons if we decline, and your legal rights are unaffected.
3) If you cannot attend: Tickets are non-refundable for change of mind. If you tell us at least 14 days before the event, you may move your ticket once to another session, subject to availability. It has no cash value.
4) Transferring your ticket to another person: You may transfer your ticket to another person up to 7 days before the event, by emailing with the new attendee’s name and email, or via Eventbrite’s transfer tool where enabled. Tickets must not be resold for more than you paid. We set this cut-off because we confirm final attendee numbers with the venue and caterer, and prepare name badges and course materials, 7 days before each event.
5) No-show or leaving early: No refund or credit is available if you do not attend or leave part-way through, except as required by law.
6) Refund requests: Email with your name, order number and the clause you rely on. We acknowledge requests within 5 business days and decide them within 10 business days. Approved refunds go to the original payment method and normally appear within 5 to 10 business days.
7) Conduct: We may refuse entry or remove an attendee who endangers others or seriously disrupts the event. No refund is due for that. This does not limit your legal rights.
8) Tickets sold through Eventbrite: Eventbrite processes tickets. Its refund tools and terms apply in addition to this policy, and we will honour the rights set out here. For advisory, training or consulting under a separate written agreement, that agreement’s terms apply together with clauses 1 and 2.
(Free events: use the same text, but remove “including Eventbrite fees” from clause 2, and remove the session-transfer sentence from clause 3 if tickets cannot be moved)
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Where is it happening?
Event Location & Nearby Stays:
AUD 159.08
