24/7 AI Service Desk: Your Business Never Sleeps

Design an AI chatbot for FAQs and enquiries, with clear conversation flows, human handovers, and practical after-hours customer support.
About this Event

Customers expect quick answers, but your team cannot be available every hour of the day. Learn how to design an AI service desk that handles routine enquiries while keeping people in control.

As customer enquiries grow, repetitive questions, booking requests, and after-hours messages can quickly take up valuable time. The challenge is finding a way to stay responsive without adding more pressure to your team.

This practical workshop starts with your customer service workflow. You will identify the enquiries that can be handled consistently, design clear conversation flows, and create a chatbot structure that knows when to respond and when to hand over to a person.

Who this is for

• Customer service and support teams
• Service-based business owners and operators
• Operations and administration teams
• Businesses managing growing volumes of customer enquiries

No technical background is required.

What we will do together

• Identify common enquiries: Map FAQs, booking requests, service questions, and after-hours messages that may be suitable for AI support.
• Design the chatbot structure: Organise information, responses, escalation points, and handover rules.
• Build conversation flows: Create clear pathways for customers from their initial question through to resolution or human support.
• Write customer responses: Develop practical scripts for common enquiries while keeping your business voice consistent.
• Set human handover points: Decide when AI should stop and a staff member should take over.
• Plan for real-world use: Consider accuracy, customer expectations, privacy, and ongoing maintenance before putting the workflow into practice.

What you will take home

• A practical Chatbot Structure
• Ready-to-use Customer Interaction Scripts
• A Customer Conversation Flow Map
• Clear Human Handover Rules
• A practical starting point for an after-hours customer service workflow

Good to know

Please bring your laptop and a list of common customer questions, FAQs, booking requests, or support messages from your business. Use examples that do not contain confidential or personal customer information. No coding or previous AI experience is required. This is a practical workshop focused on designing a customer service workflow, not simply exploring chatbot features.

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Refund and Cancellation Policy
Cancellation Windows

• 14+ days before: Full transfer to another session or course credit (less platform fees). Refunds are at WA AI Hub’s discretion and may incur an admin fee.
• 7–13 days before: Transfer or credit only, subject to availability. No cash refunds for change-of-mind.
• Less than 7 days before: No refunds, credits, or transfers for change-of-mind. Exceptional circumstances considered at our discretion.
• No-show/Partial attendance: No refund or credit is provided, except as required by Australian Consumer Law.

Substitutions & Changes

• Substitutions: Permitted up to 24 hours before the session. Please provide attendee details in writing.
• Organiser Changes: If we cancel or significantly reschedule, you will receive a full transfer, credit, or refund per Australian Consumer Law.

Our services include guarantees that cannot be excluded under Australian Consumer Law. Platform fees may be non-refundable if retained by the third-party provider.

How to request a remedy

Email Junita at [email protected] or call (08) 6156 4865. Include your name, session title, and booking reference.
By registering, you acknowledge this policy and your statutory rights under Australian Consumer Law.

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