24/7 AI Service Desk: Your Business Never Sleeps

Build a chatbot that answers customer questions, takes inquiries, and handles after-hours requests while you sleep.
About this Event

Customer expectations have changed significantly. People now expect fast, consistent responses at any time of day, even outside of normal working hours. For many businesses, this creates pressure on customer service teams who need to stay responsive while also managing other responsibilities.

In reality, not every inquiry is complex, but answering them still takes time and attention. Repetitive questions, booking requests, and basic support messages can quickly add up, making it difficult for teams to focus on higher-value tasks. This often leads to slower response times or increased workload.

This workshop is designed to help you address that challenge by building a simple, structured support system. You will learn how to design customer interactions that are clear, consistent, and easy to manage, so your business can stay responsive without adding extra pressure on your team.

By the end of the session, you will have a practical framework for improving customer experience while keeping operations efficient.

What You Will Learn

• Role of AI in customer service: Understand where automation can realistically support customer interactions and improve responsiveness.
• Chatbot fundamentals: How basic conversational systems work and how they can be applied in real business scenarios.
• Designing conversation flows: Hearn how to structure interactions in a way that feels natural, clear, and easy for customers to follow.
• Handling common use cases: Explore how to manage frequently asked questions, general inquiries, and simple booking requests.
• Managing limitations: Understand when human support is still necessary and how to ensure smooth handovers when needed.

Who Is This Workshop For?

• Customer support teams: You handle a high volume of repetitive customer inquiries every day and often feel overwhelmed by the need to respond quickly while maintaining quality.
• Service-based business owners and operators: You are directly responsible for customer experience, but it is becoming difficult to manage inquiries across different channels
• Operations or admin teams managing customer communication: You spend a large part of your time answering FAQs, booking requests, and follow-up messages.
• Businesses with growing customer demand: Your business is receiving more inquiries than before, and you are starting to struggle with response speed and consistency.

What to Bring

• Laptop
• FAQs or customer queries: Real examples of common customer questions so you can apply the learning directly to your business.

Outputs

• Chatbot structure: A clear design of how your customer support system is organised.
• Customer interaction scripts: Ready-to-use responses for common customer inquiries.
• Conversation flow design: A structured map of how customer interactions should move from start to resolution.

About the AI for SMEs Workshop Series

This workshop is part of the AI for SMEs Series, a step-by-step program that helps small and medium-sized businesses adopt AI practically, at scale, and sustainably.

Powered by a strong collaboration between Platform, WA AI Hub, and CX Insight. It combines technology, real-world implementation, and business strategy in one complete learning experience.

Instead of just learning concepts, participants get hands-on guidance, proven use cases, and direct insights from practitioners. This ensures that AI is not only understood but also applied effectively in everyday business operations.

Workshop Flow:

1. Your First AI Assistant
2. Talk to AI Like a Pro
3. AI Health Check
4. AI Marketing on a Shoestring
5. AI Workflows & Automation
6. AI Safety & Responsibility
7. AI Service Desk ← You Are Here: Extending AI into customer experience and engagement.
8. AI-Powered Insights

Refund and Cancellation Policy
Participant cancellation windows

• 14 or more calendar days before the scheduled session: Transfer to another available WA AI Hub session or course credit, less any non-recoverable third-party platform fee. Refunds may be offered less an administration fee at WA AI Hub’s discretion.

• 7-13 calendar days before the scheduled session: Transfer or credit only, subject to availability. No cash refund for change-of-mind cancellation.

• Less than 7 calendar days before the scheduled session: No refund, no credit and no transfer for change-of-mind cancellation. WA AI Hub may consider exceptional circumstances at its discretion.

• No-show or partial attendance: No refund, no credit and no transfer, except where required by Australian Consumer Law.

Substitutions

Participant substitutions are allowed up to 24 hours before the session if the substitute meets eligibility requirements and WA AI Hub receives the updated attendee details in writing.

Organiser cancellation, rescheduling or major change

If WA AI Hub cancels a session, cannot deliver the session, or makes a major change to the time, delivery mode or core advertised content, participants will be offered a reasonable remedy such as transfer, credit or refund, consistent with Australian Consumer Law.

Australian Consumer Law statement

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service fails to meet a consumer guarantee, participants may be entitled to a remedy depending on the circumstances. This policy does not limit those rights.

Platform fees

Ticketing platform fees and payment processing fees may be non-refundable where those fees are charged and retained by the platform, except where law or the relevant platform rules require otherwise.

How to request a cancellation, transfer or remedy

Email Junita [email protected] (08) 6156 4865 with the participant name, session title, booking reference, requested outcome and reason for the request.

Recommended acceptance wording

By registering, participants acknowledge the refund and cancellation policy and understand that statutory rights under Australian Consumer Law continue to apply.

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